Excellent service from Tony and the rest of the team! Always bring my Honda here to get serviced
3/19/2026
Teila V. VERIFIED CUSTOMER
Seth is the best person I have worked with at Norm Reeves and due to his excellent service I would come back.
3/19/2026
Olivia E. VERIFIED CUSTOMER
I appreciate David Ochoa's professionalism,expertise and advice as well as the team of technicians that work at Norm Reeves of West Covina.
3/18/2026
Lawrence R. VERIFIED CUSTOMER
Edwardo is amazing! He cares about his customers and works to address their problems professionally. Edwardo makes his customers feel as if they are the most important person at the service center.
The dealership is very fortunate to have Edwardo in its team.
Ljr
3/18/2026
Ka L. VERIFIED CUSTOMER
The wait in line was bit long even after setting an appointment but once someone come the service was quick and not a horrible experience
3/18/2026
Julie C. VERIFIED CUSTOMER
Sam was wonderful. Very patient and provided with enough information to understand what was the issue. He updated me through out the day about my car.
3/18/2026
Douglas M. VERIFIED CUSTOMER
Candice is an excellent service representative. Conversant, efficient and a good communicator. All went well. I would hire her in my medical practice - if I hadn't retired. Her customer relation skills are excellent . Please communicate this evaluation to her. She deserves an applause card.
Doug ****, MD
3/18/2026
Nhut N. VERIFIED CUSTOMER
Got help from Benito, he is nice and helpful. This comments to the mechanic Chad maybe he broke or forgot to put back my windshield washer cap. Now i lost the cap and need to look for new one
3/18/2026
Philip A. VERIFIED CUSTOMER
Excellent service from start to finish. Very helpful associates. A real credit to themselves and Norm Reeves Toyota.
3/18/2026
Stefan R. VERIFIED CUSTOMER
Everything was great. I just wish the battery I needed had been ordered and ready so I didn’t have to come back for a second appointment, because I specified what the appointment was for when I made it. Denise was very helpful.
3/18/2026
Richard M. VERIFIED CUSTOMER
Always excellent service and quality from Joseph vargas and on top service thank you and honda
3/18/2026
Karen A. VERIFIED CUSTOMER
Hello, while the service for the oil change was completed, the cover underneath was left open. I noticed there was a rattling noise while driving and once I parked I saw that there was something loose in the front underneath the car. Please let me know how to resolve this. I will be driving a long distance tomorrow. Thank you.
3/18/2026
Toni V. VERIFIED CUSTOMER
I’ve dealt with many device advisors, and Robert has been with no doubt the best. Thank you Robert for all you do.
3/18/2026
Kenneth I. VERIFIED CUSTOMER
Trusted friendly service.
3/18/2026
Guzel G. VERIFIED CUSTOMER
Thank you so much for your help and perfect service.
3/18/2026
Loua L. VERIFIED CUSTOMER
Excellent customer support.
3/18/2026
Poc T. VERIFIED CUSTOMER
Good job
3/18/2026
Bonifacio H. VERIFIED CUSTOMER
Mr. John Bautista listened attentively to concerns regarding loose left rear wheel mud guard, and damaged trunk hinge. Both concerns were completely resolved at 80K mile service. Mr. Bautista demonstrates excellent communication skills, as well as professional courtesy. He arranged Uber transportation to facilitate return home and vehicle pick up st completion of service/repairs.
3/18/2026
Eric G. VERIFIED CUSTOMER
It was great Adrain was great he was so nice and helpful and understanding when it came to my cars problem my brother has also had him and we have nothing but great things to say about Adrain I would definitely come back to norm reeves for all my service needs