Service was excellent and quick, Javi was able to help me get everything I needed for my car within and expected price. Prices are higher than independent shops but the quality of the work is great every time.
3/20/2026
Asela I. VERIFIED CUSTOMER
I am highly satisfied with and appreciative of the work performed by Leo Lazcano. The service was executed with exceptional quality.
3/20/2026
Liubov R. VERIFIED CUSTOMER
Great service, thank you
3/20/2026
Maria R. VERIFIED CUSTOMER
Excellent service.
3/20/2026
Cassidy M. VERIFIED CUSTOMER
I was told my oil change would take 45 mins and I’d didn’t get my car back for an hour and half and I had to go and ask about it.
3/20/2026
Michael F. VERIFIED CUSTOMER
Noticed my windshield wiper fluid cover open when looking under hood. Just an FYI. Svc was quick and done within a timely manner.
3/20/2026
Suzanne G. VERIFIED CUSTOMER
On March 17, 2026 I took my car to the Cerritos Honda Service Center because my Honda Accord was jerking and slowing down periodically while in traffic. The other issue was that the engine symbol, as well as 4 others, lit up in my dashboard. Per George (Service Advisor #2485) the diagnostic check showed I needed a new "high pressure fuel pump," as well as "complete fuel system cleaning" plus "tube airflow." (Please see invoice #2258225.) I drove home on the 17th of March and noticed a jerking motion still happening. I didn't drive it again until today, March 19,2026, to complete numerous errands. Mid afternoon today I called and left a message at the number on the invoice. I stated the car was still jerking, which was one of the reasons I took it to the service center. I requested a call back ASAP.I never received a call back today. The issue was not resolved. I would like to speak with a Supervisor, person of authority.
3/20/2026
Fabianni B. VERIFIED CUSTOMER
David was awesome and helpful! Kept checking on me and my mom if we needed anything. Helped me out with the pricing as well. Thanks David
3/20/2026
Elihu R. VERIFIED CUSTOMER
I appreciate the friendly and polite service. Very professional
3/19/2026
Ruben L. VERIFIED CUSTOMER
Excellent service
3/19/2026
Catherine Y. VERIFIED CUSTOMER
It was a very pleasant experience - Samuel acted very professionally, listened & responded to my concerns accordingly & was very flexible on the time to make payment & picking up my car(since I told him that I would like to finish on the paperwork that I brought from home. Thank you, Samuel.
3/19/2026
Tanaya L. VERIFIED CUSTOMER
Ruben was very informative, professional and most importantly very helpful and kind.
Thanks again for the great service!!
3/19/2026
Samantha B. VERIFIED CUSTOMER
Alex was great to work with! He took his time to explain the services and what I can expect for future services. I will definitely continue to visit this location and work with Alex.
3/19/2026
Teresa O. VERIFIED CUSTOMER
I thought Michael was great!
3/19/2026
Luis P. VERIFIED CUSTOMER
My vehicle was not repaired properly. The air bag’s red light was on after the service.
3/19/2026
Ronald S. VERIFIED CUSTOMER
Very nice person and very knowledgeable
3/19/2026
Jorge Z. VERIFIED CUSTOMER
Robert Gonzalez was very helpful and friendly answered some of the questions I had about the maintenance that was going to get in my car I told him that I had received a discount on my phone and I wasn’t able to find it so he looked for it from his computer and found it we need more people like him thank you Robert.
3/19/2026
Linda E. VERIFIED CUSTOMER
Amazing service. The Manager Phillip even reached out to American Honda on my behalf to resolve an issue with my vehicle. Very happy to call Norm Reeves my dealership.
3/19/2026
Sandeep S. VERIFIED CUSTOMER
Very good
3/19/2026
Patricia R. VERIFIED CUSTOMER
Marlene was very helpful and professional. Thank you.