It is not Trinity I am not happy with her customer service is outstanding but I am very frustrated because I had my car in the shop for quite a few days picked it up thinking everything was good to go. I picked it up this Monday here we are Wednesday and my panel is stating I need to see the dealer because it’s detecting a problem with my car.
2/6/2025
Miranda D. VERIFIED CUSTOMER
Arbenz was great, attentive, and responsive!
2/6/2025
Shamim Q. VERIFIED CUSTOMER
good job
2/6/2025
Matt G. VERIFIED CUSTOMER
Absolutely world class service from the moment I called to make an appointment to when I was leaving the dealership after my car was done being serviced. Renato was professional and friendly, and made the entire process smooth as can be with transparent communication and he even had the car finished hours before expected. This is the kind of service department I have been looking for, will be going here exclusively and referring friends and family as well. Thank you guys!
2/6/2025
Rachel B. VERIFIED CUSTOMER
Everyone was extremely friendly and maintence got done within a timely matter.
2/6/2025
Cathy Lou. VERIFIED CUSTOMER
Very helpful.
2/6/2025
Al H. VERIFIED CUSTOMER
Luis did a great job. My wife and I were very satisfied.
2/6/2025
Henthorn N. VERIFIED CUSTOMER
The service Norm Reeves Honda provide was explained and delivered on promise time.
2/6/2025
Patrick J. VERIFIED CUSTOMER
My OBD2 scanner brought up new problems as soon as I left.
Also was the first time I’ve paid over a grand at the dealership and not gotten a car wash out of it.
Prices were insane for parts. — Something like $120 to install 2 lightbulbs I replaced for 5 dollars in 3 minutes at Autozone afterwards.
Also, never picked up the VVT valve issue I knew about before coming in.
I appreciate the videos, but a simple scan tells you about the converters and then the video of the whole mid-exhaust system while stating, “recommending to replace” doesn’t tell me if I’d be paying for primary or secondary converters or whole new system. — Not to mention how nice it would’ve been to know if the o2 sensors were even checked to see if that could’ve been why both codes were suddenly showing up as well.
Whole experience felt like a low effort shakedown with a smile.
2/6/2025
Kent K. VERIFIED CUSTOMER
A pleasant experience.
2/6/2025
Thomson L. VERIFIED CUSTOMER
Good service
2/6/2025
Shamika H. VERIFIED CUSTOMER
Trevor Always provides great customer service and make me aware of my vehicle
2/6/2025
Roy Phillip. VERIFIED CUSTOMER
Great customer service . Nate is very accommodating and approachable.
2/6/2025
Yalda A. VERIFIED CUSTOMER
Very thorough. I appreciate it.
2/6/2025
Doris Y. VERIFIED CUSTOMER
Friendly, helpful, understanding with a good heart!
2/6/2025
Larry K. VERIFIED CUSTOMER
Mr. Rodriguez was very through and explained all that needed to be done. I appreciate his help and will recommend him to my friends and family.
2/6/2025
Stephanie D. VERIFIED CUSTOMER
Trevor was helpful and friendly. Great customer service
2/6/2025
Andres V. VERIFIED CUSTOMER
She was great thxs
2/6/2025
Anna S. VERIFIED CUSTOMER
John was very professional, knowledgeable.
He explained everything in detail. I felt I was in good hands.
I hope I can request him next time.