Great service and great communication. Very accurate time frame of when the service would be done and honest assessment of what my vehicle might need in the future. I am looking forward to bringing my vehicle back in the hands of Jonathan
2/7/2025
Vivian G. VERIFIED CUSTOMER
I was completely satisfied with the friendly staff and timely service. Thank you.
2/7/2025
Armando N. VERIFIED CUSTOMER
Great costumer service, got me in and out. Communication was excellent.
2/7/2025
Frank C. VERIFIED CUSTOMER
Everything interaction and the technology were top notch.
2/7/2025
Jeffrey T. VERIFIED CUSTOMER
Tony is awesome. I am heading in to see Tony right now to get an appointment because the new engine that was put in my Bronco sport has a vibration feel. Again thank you for your service.
2/7/2025
Diane/Randal J. VERIFIED CUSTOMER
None
2/6/2025
Dan T. VERIFIED CUSTOMER
Excellent services with Enrique Almazan!
2/6/2025
Carolyn H. VERIFIED CUSTOMER
Excellent service as always! Sal goes above and beyond to make sure it’s a simple enough thing getting my car maintenanced or repaired each time!
2/6/2025
Bernard D. VERIFIED CUSTOMER
Robert did a great job communicating, getting me an estimate for some cosmetic repair, and letting me know when the car was ready. He’s the best agent I’ve had in my fours experience at your dealership.
2/6/2025
Anita P. VERIFIED CUSTOMER
Each time I have had my Edge serviced I have been happy with the care I received. The service provided by Crystal Lopez this time was outstanding. Thank you Crystal and the technicians who worked on my car.
2/6/2025
Mona S. VERIFIED CUSTOMER
Service staff was rude and condescending. He didn’t want to listen to the problem I’m facing and he was asking to pay the diagnostic fee up front before taking the car in. He pretty much tried to dismiss the issue telling me that the problem I’m facing is normal with the car model I had and recommended I don’t do diagnostics. I asked him that I just bought the car 1 month ago and this should not be the issue with the brakes this soon and asked to waive the fee since it’s a recent purchase he refused and continued to demand the fee. I had to speak with the sales manager who was kind enough to agree to waive it. Service staff then only offered me one way uber drive and I asked him then how do I come back. He started talking loud almost yelling saying I have to figure it out or I can wait but he’s not sure how long and that it might take the whole day. For real VW how do you expect your customers to go around with one way uber ride. Common sense is 2 ways ride like any other reputable car dealership.alrhough wheb he came back he said all good with brakes I feel like they found an issue fixed it and didn’t disclose as the drive now feels different. I’m a very unhappy customer.
2/6/2025
Joyce A. VERIFIED CUSTOMER
Kevin was great!!
2/6/2025
David P. VERIFIED CUSTOMER
Arbenz is the reason I use your service department. he is personable, professional, and hard working. He takes his job seriously and he is mindful that my wife and small children ride in my car and how important safety is. please take a moment to recognize him for his professionalism and kindness. He earned it. We will be back.
2/6/2025
Amanda C. VERIFIED CUSTOMER
Robert was very helpful and communicated clearly and often about the progress of repairs to my car.
2/6/2025
Donna R. VERIFIED CUSTOMER
Mike Mosley was very professional.
2/6/2025
Peggy/ Earl. VERIFIED CUSTOMER
Great service
2/6/2025
Aaron C. VERIFIED CUSTOMER
Jimmy was great.
2/6/2025
Reza A. VERIFIED CUSTOMER
Trevor is my service advisor. He always doing great.
But I’m not happy for Honda manufacturer. It’s second time for this specific vehicle, they don’t have parts available anywhere. There is no ETA for Honda prologue at all.
Thank you Norm Reeves crew.
2/6/2025
Carol D. VERIFIED CUSTOMER
Fantastic experience. Benito was so helpful, friendly, and thorough. Communication was excellent.