The service Norm Reeves Honda provide was explained and delivered on promise time.
2/6/2025
Patrick J. VERIFIED CUSTOMER
My OBD2 scanner brought up new problems as soon as I left.
Also was the first time I’ve paid over a grand at the dealership and not gotten a car wash out of it.
Prices were insane for parts. — Something like $120 to install 2 lightbulbs I replaced for 5 dollars in 3 minutes at Autozone afterwards.
Also, never picked up the VVT valve issue I knew about before coming in.
I appreciate the videos, but a simple scan tells you about the converters and then the video of the whole mid-exhaust system while stating, “recommending to replace” doesn’t tell me if I’d be paying for primary or secondary converters or whole new system. — Not to mention how nice it would’ve been to know if the o2 sensors were even checked to see if that could’ve been why both codes were suddenly showing up as well.
Whole experience felt like a low effort shakedown with a smile.
2/6/2025
Kent K. VERIFIED CUSTOMER
A pleasant experience.
2/6/2025
Thomson L. VERIFIED CUSTOMER
Good service
2/6/2025
Shamika H. VERIFIED CUSTOMER
Trevor Always provides great customer service and make me aware of my vehicle
2/6/2025
Roy Phillip. VERIFIED CUSTOMER
Great customer service . Nate is very accommodating and approachable.
2/6/2025
Yalda A. VERIFIED CUSTOMER
Very thorough. I appreciate it.
2/6/2025
Doris Y. VERIFIED CUSTOMER
Friendly, helpful, understanding with a good heart!
2/6/2025
Larry K. VERIFIED CUSTOMER
Mr. Rodriguez was very through and explained all that needed to be done. I appreciate his help and will recommend him to my friends and family.
2/6/2025
Stephanie D. VERIFIED CUSTOMER
Trevor was helpful and friendly. Great customer service
2/6/2025
Andres V. VERIFIED CUSTOMER
She was great thxs
2/6/2025
Anna S. VERIFIED CUSTOMER
John was very professional, knowledgeable.
He explained everything in detail. I felt I was in good hands.
I hope I can request him next time.
2/6/2025
Hector S. VERIFIED CUSTOMER
Excellent service
2/6/2025
Daisy T. VERIFIED CUSTOMER
Excellent service from Joseph Vargas. He explained everything in detail while ensuring I went in and out in a timely manner. I am always satisfied with the service.
2/6/2025
Terri C. VERIFIED CUSTOMER
My brakes don’t feel right. They seem like they don’t stop very well and the pedal goes way down
2/6/2025
Tara S. VERIFIED CUSTOMER
Everything went extremely smoothly and the customer service was amazing.
2/6/2025
Ivonne G. VERIFIED CUSTOMER
Robert was attentive when and kind.
2/6/2025
Remi C. VERIFIED CUSTOMER
Joshua was very nice and communicative! I appreciate that he actually told me how long the wait would be, it was very nice and I knew exactly what to expect so I didn’t feel antsy when it took that amount of time. Very courteous too, 10/10 service from Joshua!
2/6/2025
Tammie Khanh. VERIFIED CUSTOMER
Quick but detailed information about the service. Estimated time was accurate and car pick-up was easy.
2/6/2025
Angel T. VERIFIED CUSTOMER
George was great and very helpful!!! He was approachable and kind, friendly. Also easy to communicate with. Will look for George on my next service. Thank you George. You made my day.