The Car Group

Appreciate your help

Ernesto was very helpful, kind and did a great job!

Always satisfied with my local Honda dealership.

When work is going to cost a lot ($1000+) I’m going to expect a high standard of responsiveness. As soon as Luis was off the phone telling me that everything was going to cost a lot and I approved, I never heard or saw him again. He apparently sent me a text but NEVER responded to mine. I had to call. The phone rang for probably 5 minutes before anyone picked up and then Luis wouldn’t get on the phone to even answer a simple question. I’m so fed up with Honda Irvine.

Thank you for your help, great service

Great customer service and my vehicle was ready when promised.

Tony Ibarra gave me excellent service. He always does. That’s why I ask for him whenever I have a question about my car. I trust him. Saundra Martin.

Jorge was very helpful, courteous, and friendly.

Great Experience. Rudy was first class

Ty guys for fixing my truck .. I will be bringing my truck back for whatever it needs in the future ????????

Ernesto was the best. Absolute rockstar when it came to customer service and he has an unmatched work ethic. I was very pleased with my interaction at your store.

Jonathan went above and beyond to ensure my satisfaction.

Valerie was very helpful with my service that day and she provided extra information about maintaining my vehicle's tires, since I do have it modified. Very professional about it and also asked me casual questions about my work. Overall good experience and good service!

brandon was respectful and communicative during the entire process.

My complaint has nothing to do with Ram. Ram went above and beyond to try to figure out what went wrong. But the entire situation was frustrating and should have never happened. On Wednesday morning, I had an appointment at 7:40. Got there 20 minutes early just to make sure that I was there in time especially because I had a newborn baby with me. They took about an hour to finish service which was just a checkup of the entire car and a recall inspection. I was grateful that it only took an hour and went straight home. At about one in the afternoon, I came back out to my car to oil all over the ground. Clearly, something was not tightened and oil had completely drained out of my vehicle. I then called Honda to express my frustration. Seeing as they had just had it earlier in the day and was told that they didn’t understand why that had happened seen as they didn’t touch that part of the car. I was confused seeing as I requested a full inspection of the vehicle and on the back of the paperwork I was given when leaving earlier that morning, it said it was checked. I then had to get my car towed over to Honda to fix what they clearly had messed up. About 2 hours after my car being towed there, I was told that it was ready to be picked up. When I got there to pick up the vehicle, they said that something wasn’t tightened and that it was just bizarre. It was clearly a mess up on Honda‘s part or a mechanic at Honda so they said that they would send someone out the following day, which would be Thursday, to clean up the oil, that never happened. We bought this car almost exactly a year ago and ever since we bought it we have constantly had issues with Honda. My car has been in there three times just for routine maintenance and this is the second time I’ve had to bring it back after a mechanic at Honda touched it. Honda always promotes that they’re the helpful Honda guys, but that is definitely not the case. I was not the one that requested someone to come out and clean up the oil, it was either the manager or another worker that said that they would do that and yet it never happened. When purchasing another car in the future, we will never choose Honda again because I can no longer trust that when my car is being worked on at Honda, it’ll be done right.

Rudy was wonderful but my warranty did no pay. Very upset

Service was good

Aaron was awesome. Thanks

I want to thank Benito for his service. He made sure that repairs were done In thshortest time possible. I was out there in 1 1/2 hours.

Trinity makes us feel that we are her only priority when talking to her even though she is very busy. Also, she takes the time to review all repairs that where needed. We truly appreciate Trinity.