The Car Group

Excellent

Robert was very thorough and offered me top notch service.

The mechanical service seems fine, but getting updates from Kyle was not good, when he did text me, I would answer and ask for further information, but the response would takes days. We had a dent repaired on a door, and new paint damage was found elsewhere that wasn't there prior to having the car serviced. I had to ask what service was performed because Kyle never told me. Lastly, it seemed that the service took too long.

Ivette took great care of me and she has amazing customer service and very helpful.

I do want to highlight I felt welcomed in today services, even is an everyday routine , I do want to thank you Robert for helping me today it meant the world for me.

You guys killed our battery through your own negligence, told us it would be $400 to replace it, and acted like he was doing us a favor by only charging us 300 for it instead. We know the battery was fine, because it passed your own multipoint inspection the day before. You guys kept our car an extra day because you ordered the wrong part, and in that time clearly left a light on. All sides here know that there's no chance a battery goes from passing the inspection one day to being so drained it can't hold a charge the next naturally, but that's the story your service manager tried to feed us because he didn't want to eat the cost of his team's own mistake. We had no other options, because they couldn't finish the original repair without replacing the battery. So we paid it. But we are insulted, and extremely upset by this experience. We're taking our time putting together a great synopsis of our experience to post as a Google and Yelp review, and we'll absolutely be submitting a complaint to the BBB. I'll be sure to mention or tag Gerrie Wilkes by name in all 3, The ONLY resolution that could repair this damage is a refund for the full cost of the battery. Given our experience and the complete lack of professionalism Norm Reeves Honda has demonstrated so far, we're not going to hold our breath on this account. We're in the market for a new SUV, and this experience has completely soured us on Norm Reeves Honda as an option.

The recall service was done in a timely and smooth manner. Thank you!

Great service you guys rock

Ramiro Montes was very helpful and kind.

Thank you.

Mr. Ortega was very professional and kind. He was attentive to m my questions and concerns and assisted me in a prompt and competent manner.

Thanh Sabatier was fantastic great customer service ????

Fast and efficient.

He's very kind and good explanation for me. Thanks.

Good service

We were expecting the car to be returned the same day, but received no communication when the car wasn't returned at the end of the first day.

Excellent service

Juan Gallegos was very professional. He’s an asset to your company.

The quality of your company it’s , the reason why I always go to your location

I’m disappointed because driving back to work, the clunk noise was still there. I will be back for service on Monday morning. I would appreciate a shop foreman to drive with me off the facility so I can point out exactly time noise happens.