Jacob is awesome, great customer service, professional and made this whole process efficient and easy. Give this guy a raise!
2/12/2025
Shane D. VERIFIED CUSTOMER
John is very nice! He went the extra mile to give me piece of mind on my car.
2/12/2025
Robert M. VERIFIED CUSTOMER
I like the idea of the wash when you get done. But if it is not done well that it makes the car look worse! I sent a picture.
2/12/2025
Paulette D. VERIFIED CUSTOMER
I always ask for Anthony Sanchez. He's been my service advisor for years. Excellent customer service. Every time I come in for maintenance on my pilot. It's like seeing a friend. I trust his advice and opinion when I ask about service on my car.
2/11/2025
Marcy O. VERIFIED CUSTOMER
John has helped me several times and has provided consistently top-notch service that ensures my continued use of Norm Reeves Honda as my place of service for my vehicle. John is professional, thorough, patient, accommodating, and a pleasure to work with. He is an asset to Norm Reeves and Honda corporation.
2/11/2025
Gary H. VERIFIED CUSTOMER
Robert was very professional and took time to listen to our concerns
We had gone to another Honda Desler for the same exact thing and was told they could not do the repair
After visiting with Robert he listen and took action ..so glad to have the issue tesolved
2/11/2025
Carol M. VERIFIED CUSTOMER
Phillip Rosales ALWAYS leaves me with memorable experiences and a RAVING FAN.Phillip Rosales possesses EXTRAORDINARY EMOTIONAL INTELLIGENCE that just can't be taight. It's innate, his DNA. Phillip Rosales is THE ONLY REASON I patronize Norm Reeves Honda.Norm Reeves has exterior esthetics.Phillip Rosales brings the most germane component, personal touch of: You are important and I'm all in. Without Phillip Rosales' MIDAS TOUCH, Norm Reeves is just another dealership among many. If Phillip Rosales ever leaves, I follow Phillip Rosales. Thank you, Phillip, for ALWAYS providing me EXCEPTIONAL service. Phillip, thank you for working with emotional intelligence. That's how you got my attention. my continued business and get all my praise. Thank you for ALWAYS welcoming me, greeting me with warmth and emotion and sensitivity. It's not lost on me that you value my business and genuine ano about providing OUTSTANDING service. Phillip, thank you ON STEROIDS for not being toxic masculinity.
2/11/2025
Barry H. VERIFIED CUSTOMER
After checking in I had to wait 15 minutes to have a service person come to my car and complete the process. That was way too long. The initial check in person was great not so much the service person I was assigned one person then changed to another.
2/11/2025
Richard D. VERIFIED CUSTOMER
Jimmy and our Sales man, Omar, are amazing team. Thank you for the great car and service together.
2/11/2025
Sara B. VERIFIED CUSTOMER
The technition was very professional and explained everything that would done on my Santa Fe check out was very quick thank you for courteous staff
2/11/2025
Ken S. VERIFIED CUSTOMER
You are welcome. I’m happy to complete the survey when it arrives!
It would be great to offer AMSOIL high-performance synthetic lubricants (Est. 1972) as an option for your customers.
I spoke with your parts department and left brochures yesterday for your consideration.
Thank you!
Ken S
2/11/2025
Deborah R. VERIFIED CUSTOMER
Big thank you to Trevor. For outstanding service. He is very courteous and friendly. I’ve dealt with him on a couple of occasions and each time was the same courteous very friendly and kind.
2/11/2025
Stephanie M. VERIFIED CUSTOMER
Very friendly and prompt service.
2/11/2025
Richard E. VERIFIED CUSTOMER
5 stars out of 5. Friendly and fast service. Thank you Ruben.
2/11/2025
Maryann M. VERIFIED CUSTOMER
Hi Valerie thank you for your wonderful service. You are very professional friendly and putting me at ease with all my questions. I would like in the future to have you as my service rep. Thank you for your caring heart Maryann M
2/11/2025
Rosa R. VERIFIED CUSTOMER
Me gusto el servicio muy rapido y eficiente
2/11/2025
Michele B. VERIFIED CUSTOMER
Arbenz helped navigate the service department to find the source of the emissions leak of my new leased car.
He also arranged for Honda to loan me a car after they provided me with two different rental in the previous two weeks.
2/11/2025
Wallace T. VERIFIED CUSTOMER
Thank you for your professional way you handled my recall I was still very disappointed that my new car needed to be recalled but I hope that this will be the last time that I will need to have any other problems I bought a Honda because I have had such good experience owning my 2013 CRV
2/11/2025
Samuel R. VERIFIED CUSTOMER
Great service!! Thank you, Ruben was great! Deserves a raise ;)