As usual, Benito took excellent care of my Honda’s mechanical needs. That you Benito
2/14/2025
Robert K. VERIFIED CUSTOMER
I had a B1 Service today. I found out I could wait , instead of have overnight service and sit would be about an hour. So I waited. Michael was correct, the waiting time was nearly an hour. Great!
I drove away, towards our house, one mile. About halfway to our house, I noticed the piece of rubber sealing, holding the driver’s side window in place was flapping in the wind!! I had never encountered this happening with any of my multiple new / used Honda vehicles! So I brought it back to Norm Reeves. After talking with Miguel and Michael I was assured this was a Norm Reeves issue, as the window was open when I picked up my van after it was serviced today. This window was fully functional and the rubber piece was in place on the van when I brought it to be serviced today.
So, the plan is to bring in my Honda Odyssey right away tomorrow morning (Friday) for a replacement of the rubber stripping.
I appreciate you asking me why I am not satisfied.
Michael was very competent, and congenial. This mishap was handled professionally, and hopefully thoroughly.
Sincerely,
Rob Kamstra
****-****-xxxx
2/14/2025
Liem D. VERIFIED CUSTOMER
Kevin is very friendly and helpful.
2/14/2025
Maria B. VERIFIED CUSTOMER
Mr Bretado is a great ambassador to your outfit. Was very pleased with his professionalism and servicing my vehicle. Thank you
2/14/2025
Mike L. VERIFIED CUSTOMER
I’m received very good service
2/14/2025
Afshin M. VERIFIED CUSTOMER
Thank you
2/14/2025
Sondra V. VERIFIED CUSTOMER
Thanks once again for a service well done. I am so glad to finally find a place to bring my Benito and trust. I enjoy feeling like I am family and know my vehicle will receive the best service possible.
2/14/2025
Susan H. VERIFIED CUSTOMER
Very fast service this time, yeah! Thanks so much!
2/14/2025
Steve B. VERIFIED CUSTOMER
Really great service and assistance from Moe! Made the process easier and hassle free.
2/14/2025
Matthew /. VERIFIED CUSTOMER
He was extremely helpful and explained exactly what the problem my car was having and how they were going to repair it. He seemed very knowledgeable when I asked questions about my cars features. He provided excellent customer service and I felt welcomed into your service center.
2/14/2025
Chris I. VERIFIED CUSTOMER
Always great service and making sure things are going right. Did a drive today with service manager. Thank you for your knowledge and making me so comfortable. Great staff
2/14/2025
Manuel M. VERIFIED CUSTOMER
Thank you for your time and dedicated professionalism valerie machado is amazing at what she does and it shows i could not be happier
2/14/2025
Johny Gerardo. VERIFIED CUSTOMER
Excellent service, very professional
2/14/2025
Kathy O. VERIFIED CUSTOMER
I received excellent customer service. Juan was very helpful, knowledgeable, and followed through meeting expectations!
2/14/2025
Cathy M. VERIFIED CUSTOMER
Jesse is always professional and respectful .
I ask for him each time
2/14/2025
James K. VERIFIED CUSTOMER
Tks!
2/14/2025
John W. VERIFIED CUSTOMER
The mechanic removed my grandchild’s car seat from behind the driver side and I didn’t know until I was going to put him in the car. If he didn’t know how to put it back he could have had some one tell me.
2/14/2025
Rhonda M. VERIFIED CUSTOMER
He was great. Super helpful and efficient. Thank you!
2/14/2025
Didier K. VERIFIED CUSTOMER
Good job
2/14/2025
Gladis L. VERIFIED CUSTOMER
Excellent service.
I’m a costumer very satisfied be cause the employees are competitive staff