I waited 45 mins sitting in my car without being attended. My appointment was at 11 am.. Got there 30 mins before my appointment but seated in my car 45 mins. And had to make a phone call and complaint before I eventually got attend. A guy even came telling me to move my car so I can leave? I see that there are some adviser just sitting in their corner playing with their phone. Then Finally to top it all this lady named Julie Canales did not get my Air filter replaced because she said it cost$130 .. Seriously? She thinks I cannot afford the air filter! Ridiculous! I am going to make a formal complaint!
2/15/2025
Lenny J. VERIFIED CUSTOMER
Thanky
Thank you, job well done.
2/15/2025
Jason C. VERIFIED CUSTOMER
Your staff does not inspire trust and confidence.
When asked to take a look at pinpointing a raffling noise under the hood, the rep informed me that staff could perform the visual inspection, but were not qualified to resolve any issues. While I can partially understand a seasoned mechanic may be needed to solve hard issues, how can anyone perform a “world class inspection” with minimal skill?
Also, when checking out, I learned the tires were not rotated. The rep informed me that I replied “no” when asked for this service. The fact is she only ever asked me about an oil change, which I did say “yes” to and she never asked me about rotating the tires. Now, I should have asked for this service or clarified if it were included. However, her approach to shift the blame to me was disingenuous at best. Had she simply stated it wasn’t included that would’ve been the end of the conversation.
Bottom line - I’m not trilled with the “customer experience.”
2/15/2025
Michelle E. VERIFIED CUSTOMER
Great service from Gary and the service department as always.
2/15/2025
Daniel R. VERIFIED CUSTOMER
Ramez and Jessica went above & beyond, which makes me a happy customer and potential buyer of a future Honda from this dealer
2/15/2025
Gabriela L. VERIFIED CUSTOMER
Every thing was great
2/15/2025
Harold Y. VERIFIED CUSTOMER
Superb service! Her communication was excellent and she was quite friendly.
2/15/2025
Brian S. VERIFIED CUSTOMER
Juan was very good and helpful.
2/15/2025
Ted F. VERIFIED CUSTOMER
Chris is the man.
2/15/2025
Gary R. VERIFIED CUSTOMER
Kyle is awesome.
2/15/2025
Kevin L. VERIFIED CUSTOMER
He was great with communication and provided exceptional service
2/14/2025
Carlos M. VERIFIED CUSTOMER
I was scheduled for a recall repair that the dealer was not able to complete.
My morning was wasted by having to drive to the dealer and then having to Uber back since the dealer only provides one way rides. Total waste of my time. The information as to when I could have these repairs completed was tentative and vague. I opted for contacting a different dealer and had the recall completed there. They were upfront with the recall timeline, provide transportation both ways and provided a loaner car while repairs were being completed.
2/14/2025
Dennis S. VERIFIED CUSTOMER
Moe was very helpful and explained the process throughly.
2/14/2025
Johann T. VERIFIED CUSTOMER
John is very professional and knowledgeable. It was a pleasure to meet him. John thanks again.
Johann T
2/14/2025
Jeffrey T. VERIFIED CUSTOMER
Thank you Tony
2/14/2025
Elizabeth R. VERIFIED CUSTOMER
Tony is always helpful and caring. He always goes above and beyond. Thank you for your service Tony!
2/14/2025
Henry L. VERIFIED CUSTOMER
Shut out to both Emma and Fransisco's dadication for helping customer. Will definitely recommend friends and family to purchase Lincoln vehicle from Norm Reeves.
2/14/2025
Caroll Rick. VERIFIED CUSTOMER
Rigoberto provided very good communication throughout the servicing of my Passat
2/14/2025
Nancy M. VERIFIED CUSTOMER
Denise was very helpful and accommodating. Since my car hitch installation was going to take so long, she arranged to get me a Rent-A-Car. It was a rather long wait at Enterprise, but after I got the car, everything went smoothly. My car was ready the next day And Denise let me know first thing in the morning. Thank you so much!