The Car Group

Joseph Vargas was very helpful and kept me updated on the progress of my car. Thank you Joseph I appreciate it.

John was very professional and accommodating. He helped me understand what was essential and offered solutions.

Thanks John, I appreciate your professionalism and Customer Service service! See you the next time

Lincoln advisor Francisco B. is awesome. He’ll go above and beyond the vehicle needs and recommendations and do it with excellent customer satisfaction

Good service. Knows a lot about our car. Kept us informed.

I had a great experience. My vehicle was serviced efficiently, and my service adviser was knowledgeable, responsive, and easy to work with.

Great service advisor mechanics keep up the great job

The same error message appears on my dashboard for which I took it in for service. My car spent all day at Hinda and the issue was not resolved. Ibtried speaking with service advisor about 15 minutes after I left and the woman that answered the call said Anthony was gone for the day and no one was available to take my call. I need to take my car back, super frustrating!

Both Mike and Brenden were very helpful. Got everything I needed done for my car. Mike was great with helping get my car checked in and serviced. Brenden was extremely helpful in stepping up to assist when the service department was super busy so that customers didn’t have to wait too long.

Great service

Thanh is great and always very helpful!

Thank you to the whole team! You guys went above and beyond! Having car trouble while traveling is no fun, but you guys made the process seamless!

I had the best service rep. She is so professional , host and high moral integrity. She explains to the customer exactly what needs to be to be done in the basic and simplest way possible. Always blessed when to have her around so are other clients. She is a keeper. Thank you so much in what you do at Norm Reeves hands and the community.

Adrian took care of us as always! Great Service!

Clayton was pleasant and courteous, listening to my concern without interrupting. Pleasure to be helped by him.

I brought my truck in last Monday at 10:30 AM for brake squeal and alignment. During the visit, a safety recall software update was attempted and failed, extending the service timeline. I understand delays can occur; however, the primary issue was consistent lack of communication. Multiple calls placed Tuesday through Thursday requesting updates Messages left were not returned I had to call from a blocked number to reach someone Two staff members committed to follow-ups that did not occur When Q did communicate, the interaction was clear and helpful. The issue was not capability—it was follow-through. A second concern was vehicle security and handling. When I arrived Saturday, my truck was parked outside with the tonneau cover open, despite prior instruction on how to close it. When I left it initally for service, it was closed. Leaving the vehicle unsecured exposes both the truck and its contents. This should not occur under any circumstance. At pickup, the service performed was not proactively reviewed. I was asked to sign first and only afterward asked if I had questions, which did not reflect a complete or professional handoff. I have purchased both a Tundra Platinum and Camry XSE from your dealership. My expectation is consistent execution in two areas: Reliable communication Proper handling and securing of customer vehicles These gaps should be addressed at the process level to prevent recurrence.

I appreciate the kind and quick service!

I m very happy

Recall wasn’t able to fix

Thank you for your excellent costumer service