Kyle is always super efficient and available to help!
2/22/2025
Eduardo G. VERIFIED CUSTOMER
Took it in for the fuel pump recall only to leave with the technicians doing wrong causing my cause to hesitate to start
2/22/2025
Rosie S. VERIFIED CUSTOMER
Nice experience
2/21/2025
Gloria R. VERIFIED CUSTOMER
From the beginning to the end I had a good experience.
2/21/2025
Vinh An. VERIFIED CUSTOMER
Very good
2/21/2025
Edyth A. VERIFIED CUSTOMER
Work was attended swiftly and I was notified immediately when the work was done. Time estimations are always on point
2/21/2025
Robert A. VERIFIED CUSTOMER
She was vey helpful
2/21/2025
Andres G. VERIFIED CUSTOMER
Oscar is amazing
Truly great customer service
2/21/2025
Melissa M. VERIFIED CUSTOMER
I always have incredible customer service by Javier Lopez. Whenever my car needs to be serviced I make sure to request him because they consistently go above and beyond. Their professionalism and willingness to solve any issue I have always leaves me impressed. I truly feel valued as a customer every time I get help by him. Thank you !!
2/21/2025
Inocencio S. VERIFIED CUSTOMER
Satisfied
2/21/2025
Tommy M. VERIFIED CUSTOMER
Excellent service! Thank you
2/21/2025
William B. VERIFIED CUSTOMER
I had to wait about 15 minutes before anyone came to write the service order
2/21/2025
Dianne C. VERIFIED CUSTOMER
I was scheduled to have the fuel pump recall corrected for Ftiday,02/14/25, at 8AM. The scheduler said it would take about 1 hour.When I arrived Thanh Sabatier told me that it wasn't an easy job,that the mechanic had to work under the driver seat.When I told him about the discrepancy between his information and the schedular's,Thanh said "those people don't always know about these things.Thahn said the job would require 3 to 4 hours. I walked home rather than a n wait like I had originally planned and therefore did not arrange for a ride.Ehen I arrived to my home 30 minutes later,I walked through the door and the phone rang.It was Thanh telling me my car was finished.When I walked back,I suggested to Thanh, that if he didn't know what he was talking about in the future, to check with the mechanic or look up the information Thanh then said my car was finished early because he had another car taken off the rack.(otherwise my 8AM appointment would have been postponed until 11AM or noon???) I'm 77 years old and do not appreciate smoke being blown at me. Quite frankly this smacks of age is. Not good for your reputation.
2/21/2025
Dennis L. VERIFIED CUSTOMER
Very excited
2/21/2025
David C. VERIFIED CUSTOMER
Great service provided.
2/21/2025
Linda S. VERIFIED CUSTOMER
Mo is the best!!!
2/21/2025
William L. VERIFIED CUSTOMER
Rigo is very professional and courteous
2/21/2025
Roberta L. VERIFIED CUSTOMER
George is very polite and always helpful and explains everything what is going to be done to the car and I appreciate that
2/21/2025
Theodore S. VERIFIED CUSTOMER
Yes they changed the oil and rotated the tire in around an hour
2/21/2025
Gardner H. VERIFIED CUSTOMER
I'm extremely satisfied with my recent service visit to Norm Reeves Honda of Cerritos. I contacted Julie Canales, my service technician, to help me get my windshield repaired and she quickly prepared and sent me an estimate for my insurance approval. Unfortunately, it took three days to get AAA to agree to having the work done at my Honda dealership, but it was worth it. I called the service department and Jonathan assisted by setting up an appointment for the next morning with Julie Canales. I arrived the next morning and within the quoted timeframe, my car was completed, and I was on my way. Thank you very much for the excellent customer service and repair support. I will recommend Honda superstore of Cerritos to all my friends and family.