Francisco Bretado is the best. Very thoughtful, responds quickly, & very professional & mechanically knowledgeable
3/22/2025
Jeanette V. VERIFIED CUSTOMER
Eduardo always goes above and beyond to make sure that my car repair is handled in the most excellent way! My dad left me his 2017 Ford focus when he died on August 21 of 2023. I was always warned not to go to the dealership, but when the transmission was going out, I only wanted the best so I went to Norm Reeves In Cerritos. Because of Eduardo and his excellent customer service, I won’t go anywhere else with this car. When I drove away, it was like I was in a brand new car.!! I am 100% satisfied customer! Thank you, Eduardo and thank you, Norm Reeves In Cerritos!!
3/22/2025
Diana G. VERIFIED CUSTOMER
Great service by Edward. Edward was extremely helpful and informative. He made sure I left a happy customer. I had a great experience. Thank you Edward!
3/22/2025
Benjamin/ Yvonne. VERIFIED CUSTOMER
Benito was very polite and professional. He expedited my visit for an oil change due to the fact that I had a doctors appointment and I appreciate him for this! Thank you Benito!
Respectfully,
Yvonne Awe
3/22/2025
Kevin D. VERIFIED CUSTOMER
I am very happy with your service, thanks
3/22/2025
Edwin C. VERIFIED CUSTOMER
Manny was great! Very helpful and answered all my questions.
3/22/2025
Corina S. VERIFIED CUSTOMER
Mr. Michael Barr was great!
3/22/2025
Aidan M. VERIFIED CUSTOMER
Everything went well, just wanted to know why my cabin air filter wasn’t replaced tho.
3/22/2025
Maday R. VERIFIED CUSTOMER
Thank you Phillip
3/22/2025
Luis C. VERIFIED CUSTOMER
Excellent service.
3/22/2025
Emma L. VERIFIED CUSTOMER
My service advisor Ruben is very articulate, respectful and precise! Unlike other service advisor there that is only about business. I understand that is what will carry the establishment but also business without being human is a failed one!
3/22/2025
Darryl E. VERIFIED CUSTOMER
Fast and efficient
3/22/2025
Calixto C. VERIFIED CUSTOMER
Service staff is approachable and courteous. Very professional!
3/22/2025
Anthony E. VERIFIED CUSTOMER
Everything was quick and efficient
3/22/2025
Ji Young. VERIFIED CUSTOMER
Ivette was so sweet and helpful!
3/22/2025
Heather B. VERIFIED CUSTOMER
Very pleasant and helpful young man.
3/22/2025
Vanessa V. VERIFIED CUSTOMER
Thanh was exceptional and very informative!! Honda is lucky to have him as an employee.
3/22/2025
Vicki W. VERIFIED CUSTOMER
Ernesto was very friendly and took care of all my requests.
3/22/2025
Katie R. VERIFIED CUSTOMER
He was great!! He helped calm my nerves, got me what was covered in my warrantee and made my car safer and was so so kind!! Best team around!!
3/22/2025
Ricardo L. VERIFIED CUSTOMER
Service advisor Nicole was awesome and great to work with.