Gerardo did a great job. He was polite and helpful. I was so happy my maintenance appointment took no more than an hour. AGAIN GREAT JOB BY ALL
3/30/2025
Sarai G. VERIFIED CUSTOMER
My car was ready before the expected time. Very satisfied with the overall service.
3/30/2025
Josh C. VERIFIED CUSTOMER
Tony is awesome. Thank you Honda for a great customer service.
3/30/2025
Christian G. VERIFIED CUSTOMER
Amazing service, Andrew Sharma was thorough and patient in explaining issues with my car. He went above and beyond his role and provided excellent service.
3/30/2025
Fernando M. VERIFIED CUSTOMER
Thank you
3/30/2025
April J. VERIFIED CUSTOMER
Thank you Honda West Covina for the wonderful service! My service advisor Trinity is awesome, and kept me up to date with my vehicle. She provided outstanding customer service!! Thank you again! I would not trust anyone else with the maintenance for my car! Will definitely be a returning customer
3/30/2025
Matthew T. VERIFIED CUSTOMER
Ernesto provides the best customer service. His attention to detail is always appreciated
3/30/2025
Daniel G. VERIFIED CUSTOMER
I’ve had the pleasure working with Thanh in the past and once again he was great. Explained everything with great details and will be back in the future.
3/30/2025
Chang X. VERIFIED CUSTOMER
Technician Mathew Sandoval cheat me on coolant level, my Pilot coolant level fell below min line without any warning on inspection report. I am afraid Mathew totally skipped inspection and created fake report to save his time. I am keeping coolant level photos to share with friends and family for lessons learn. Our car could be damaged without enough coolant.
3/30/2025
David S. VERIFIED CUSTOMER
Very knowledgeable and thorough with their experience to always solve and fix every problem. Very happy with their service !!
3/30/2025
Patricia R. VERIFIED CUSTOMER
When making my appt for oil change, was advised it could take up to an hour and this was what happened: Appt 3:30pm, arrived 3:45pm and checked out at 6:19pm...you do the math, NEVER again!Worst experience I have ever had at this dealership, sorry but VERY disappointed.
3/30/2025
James H. VERIFIED CUSTOMER
The wheels are torn up at the rim. With modern tire changing equipment I would expect the wheels to remain relatively undamaged.
3/30/2025
Froilan R. VERIFIED CUSTOMER
Always satisfied w/ the accommodations of Javier and the services, thanks again
3/30/2025
Sam B. VERIFIED CUSTOMER
Cost of replacing cabin filter out of line. Your price $83. My DIY price $25. Rethink pricing on service items that can easily be done by a layman.
3/30/2025
Nai H. VERIFIED CUSTOMER
Good service and fast
3/30/2025
Raquel Gomez. VERIFIED CUSTOMER
When I arrived I noticed the gentleman trying to upsell . I understand, however, I advised him I was coming in for a tune up and that is all . I noticed the change in his demeanor after that . I arrived before my appointment time which was at 1 pm . I was given a time of 4 pm . I requested the shuttle and he said to go sit . Then after 30 mins I asked about the shuttle and he said “oh he came and then left, now he’s at lunch “ my kids and I had to walk to find something for them to eat . The car wasn’t ready when promised and no updates were given . I was disappointed with the service people provide when they see someone who isn’t wanting to spend thousands of dollars . Like if I go to just get my oil change to the dealer is that a bad thing? I like my car to have Toyota parts and that’s why I go but the customer service today was sad . Made me feel poor
3/30/2025
Fiona /. VERIFIED CUSTOMER
Clayton is always helpful!
3/30/2025
Eva S. VERIFIED CUSTOMER
Yes I do satisfied with all the job done in my car. I'm grateful with my advisor Q.
3/30/2025
Tanganyika T. VERIFIED CUSTOMER
Kyle was very patient, understanding and just all around great.