The Car Group

Julie Handel very professionally with every things get me a loner car. She is good!

Thank you for the great and speedy service. Kevin was professional and a pleasure to have as a service advisor. Thank you!

Savannah was very helpful, polite and kind. Excellent customer service!

Hi. I had a diagnostic on 03/28/25. My adviser was not there due to a call out so someone else assist me. I asked for a Manager because I was not told that it could take all day. The Manager assist me and expedited my service, I was able to ride with the technician to go over somethings I was experiencing while driving. The technician was able to feel the jerking of my car. The technician explained to me that it would take about 1-2hrs since there will be need to be test completed to determine what will happen next. The Manager stated to me that if the car had to stay overnight that I could get a loaner. I explained to the Manager I cannot come back during the week since I work in Beverly Hills at an hospital. I cannot take off like that. Within an hour the Manager came and talked to me and he stated that there was an update needed for the transmission and there was another test drive completed and another test ran and the car did not detect anymore juddering. The manager stated if I noticed the juddering again to bring it back in. On today me and my family was out and we noticed when going up a small hill in the alley the that car started the judder even worst then before. It felt as if the car was going to shut off. I’m really upset that Hyundai did not look into this matter even further and it should have been kept overnight to really find out what is wrong with my car. I took the day off due to my car not performing right and was sent back home with my car doing the same thing. This is such inconvenience and I cannot take days off because of me having to bring my car back and forth to the dealership. Since my car is doing the same thing it will need to be brought back to the dealership. I’m also under warranty for 100,000 miles. If this matter does not get resolved I will need to contact Hyundai Consumer and speak with a Case Manager. If someone can give me a call back! I will be greatly appreciative, due to me working at the hospital I cannot answer my phone until lunch time . This Mon my lunch is at 12:00 noon and Tues-Fri my lunch starts at 11am.

Denise, for the second time did a great costumer service thanks Denise lLopez

The acceleration on the car is so much better after the software upgrade, thank you!

Yes, Q Holt was helpful in coordinating the needed repair. I appreciate the skilled work of the mechanics. The shuttle driver made transportation back and forth easy.

Trevor was so kind and helpful as usual. He has been my service advisor on many of my experiences with your branch. He’s knowledgeable caring and very good at his job. I am looking forward to working with him in the future. Great job Trevor!!!!

I had a wonderful experience at norm Reeves Honda. John Beck provided exceptional customer service. He went out of his way to provide me with a rental car after diagnosing. The problem in my car was going to take a week to repair. His excellent communication, skills, personalized service, frequent updates of my vehicle, and his ability to explain these details was just fabulous. I will recommend Norm Reeves to my family and friends and will definitely be back to purchase my next vehicle. John Beck is an outstanding human. Your business is fortunate to have such a stellar employee. He deserves a raise.

Top notch service as always. Benito is the best !

Oscar did a great job, he explained the process, did say might take a little while because it was busy. I asked some questions regarding the maintenance of my vehicle and he gave me all the answers I needed. I will definitely request him next time and refer my family and friends

Awesome service provided

Good service ????

Great job

As always, Trinity is the best. The work performed is as expected. Brakes feel like brand new…. Have not been dissatisfied in 7 years.. Thank you.

TY Louie

Great job

Honda did a great job

Very good service and prompt.

Mr.Ruben Marquez was very friendly, thorough with all the information on the recall part and problem with the AC fan. Thank you Ruben for be so efficient in what you do. We were very comfortable leaving our car to be serviced.