Great customer service by Jacob, he is knowledgeable, friendly and professional
4/19/2025
Allan S. VERIFIED CUSTOMER
Robert Farr is the ONLY reason I come to Norm Reeves. He’s very professional, and goes the extra mile to make sure you’re taken care of.
4/19/2025
Scott P. VERIFIED CUSTOMER
Michael is the best!
4/19/2025
Leandra L. VERIFIED CUSTOMER
Great service. Thank you
4/19/2025
Antoinitte O. VERIFIED CUSTOMER
Jorge was great to work with and everyone was so helpful
4/19/2025
Daniel M. VERIFIED CUSTOMER
Mr. Robert Farr provided exceptional assistance and expertise. The streamlined and efficient process was a direct result of his efforts and the technicians.
4/19/2025
Paul O. VERIFIED CUSTOMER
Michael Fernandez has been my service advisor for at least nine years, going back to when he worked at another Honda dealership. When Michael moved over to Norm Reeves Honda, I followed him. I have both of my Honda vehicles serviced there with him. Michael Fernandez has always given me great service. I appreciate his input regarding the needs of my vehicles.
4/19/2025
Mitchel S. VERIFIED CUSTOMER
Strictly business and I like it that way.
4/19/2025
Josue G. VERIFIED CUSTOMER
Thank you Michael for taking care of my car and getting serviced in a quick manner. Appreciate the service today :)
4/19/2025
Jeffrey P. VERIFIED CUSTOMER
I have no complaints about Karina. My issue is with the site- you over-schedule appointments so that it took more than 25 minutes from when I arrived (on time) to when I handed off the keys for very basic service. This was my experience last time too with a different vehicle, but I forgot until it happened again. I’m likely to go elsewhere next time because of it.
4/19/2025
Chandler H. VERIFIED CUSTOMER
Very professional and informative. I found it to be a very positive experience.
4/19/2025
Adane W. VERIFIED CUSTOMER
Excellent service and customer service
4/19/2025
Aja T. VERIFIED CUSTOMER
Rigoberto was very nice timely and accommodating.
4/19/2025
Keyi Y. VERIFIED CUSTOMER
The advisor, Ms. Nicole Cabrera is friendly and professional.
4/19/2025
Maxine G. VERIFIED CUSTOMER
I had asked that the rubber on one of the doors to be fixed I told them to ask Angela to let them know where it was but it never got done. Kyle is a nice guy. Also they had touched a lot of the buttons from the radio which I had all set up.
4/19/2025
Andrej G. VERIFIED CUSTOMER
More than ever waiting time for an oil change. Had appointment at 11:30 arrived at 11:10 got inside to do paperwork at 11:38 and got out of there at 1:48. And there were not many car before or after me that day! It wasn’t a busy day at all. No window corner sticker when and what miles is the next oil change due. No printout list of things to fix found by a mechanic. Ps: Thinking of switching to Jiffy Lube from now on.
4/19/2025
Russell P. VERIFIED CUSTOMER
Great
4/19/2025
Lydia A. VERIFIED CUSTOMER
Edward was very knowledgeable in explaining details of recall on my vehicle. He was very kind and friendly. I felt very comfortable leaving my car to be serviced.
4/19/2025
Ting H. VERIFIED CUSTOMER
no comment. All is good
4/19/2025
Linda M. VERIFIED CUSTOMER
2 calls to the service representative and none returned. Then 2 calls to the service manager and none returned. The service was provided after going around them. I had the same issue with a service adviser last time. If there was another Subaru dealer nearby I would go there. I’m sure I won’t be getting a call about this review either. How thus dealer gets a 4.6 star review rating is beyond me!