Valerie was nice and she answered all my questions
4/24/2025
Lily H. VERIFIED CUSTOMER
Kind
Polite
Patient
Detailed information
4/24/2025
Michael H. VERIFIED CUSTOMER
Mariela was incredible. I look forward to working with her in the future as I am in the middle of an active lease agreement.
4/24/2025
Joseph B. VERIFIED CUSTOMER
Great service
4/24/2025
David H. VERIFIED CUSTOMER
Both Jorge and Dean provided excellent service. Both were very respectful and well-mannered. Thank you !
4/24/2025
Jose R. VERIFIED CUSTOMER
The whole Electro mechanic part excellent. Too bad that Honda doesn’t provide washing the exterior if the car, after 4 days exposed to elements the car which was recently painted showed grease and dirt, particularly at the pilot door!!!
4/24/2025
Marcela O. VERIFIED CUSTOMER
Was serviced with Luis Marquez, very misinformative and did not provide good service. Never notified me of the progress of the maintenance of the car. He told me he would call me when the car was ready or needed additional work, never received a call and when I called and texted him, no answer. This was a big problem for me today because I was not able to get in contact with him to request a shuttle and ended up having to find a ride to pick up the car. I had asked the shuttle driver when he drove me home in the morning if I could get his number to call him for another ride when the car was ready but he said I needed to wait until the advisor called me first. Also, I asked if the Wednesday 15% off discount was still a thing and he said yes, but never applied it to my invoice and I was too upset and irritated to ask anyone else to apply the discount to my invoice.
4/24/2025
Maria E. VERIFIED CUSTOMER
Fast, efficient
4/24/2025
Keith M. VERIFIED CUSTOMER
Clayton was great. Answered all my questions and took care of all the required services in a timely manner.
4/24/2025
Felice S. VERIFIED CUSTOMER
I appreciate Julie assisting me with my visit to Norm Reeves Services Department for repairs 4/22-23/2025
Also tIhx u Javier for checking me in. Big Thx to LEO. HE ADDED SPECIAL CARE. ITS GREAT WHEN YOU SEE SOME ONE Handicapable and elevate care. Thx to morning team don’t know all the young men ‘s names. I didn’t have to ask on 4/22/2025 a young man saw me and appeared like an angel to assist. It matters.
Yes car is repaired but more importantly are the caring hands that stepped up for me. I’ve been a customer since 1992 (and my family are customers also)-bought Hondas becuz of the service here at Norm Reeves. Lastly, thank you again Anthony Ortiz! Always the best. God bless.
4/24/2025
Mark S. VERIFIED CUSTOMER
Good service from Luis
4/24/2025
Shang C. VERIFIED CUSTOMER
I am not happy for paying for your workmanship mistakes.
4/24/2025
Kenneth W. VERIFIED CUSTOMER
I felt that I was treated like a valued customer
4/24/2025
Avery R. VERIFIED CUSTOMER
Excellent service
4/24/2025
Rosa P. VERIFIED CUSTOMER
Professional
4/24/2025
Maria A. VERIFIED CUSTOMER
Good attention,Sr.Benito Torres is professional
4/24/2025
Benji D. VERIFIED CUSTOMER
I waited and waited called her 2 times never had any reply.My car had been done in part.And I never knew it finally.I went up front to find out what was going on.I ended up being there 5 hours.I am so very upset.This is the second time in a row this has happened.I won't be doing business with you again
4/24/2025
Leeann C. VERIFIED CUSTOMER
Trinity was great to work with. Continued follow up and knowledge with all my questions!!
4/24/2025
Al O. VERIFIED CUSTOMER
Completely satisfied with John’s attention, I will most definitely keep on bringing my vehicle here since I purchased the vehicle here too, the only thing I would change is that I wish I will get a car wash whenever I bring it in for service