Excellent experience, Gustavo was very kind, professional and knowledgeable.
4/25/2025
Andrew E. VERIFIED CUSTOMER
Candice was amazing!
4/25/2025
Mary G. VERIFIED CUSTOMER
I never actually had any interaction with John Le. The person that helped was Ivette Rodriguez.
4/25/2025
Yuri Mota. VERIFIED CUSTOMER
Amery is very helpful.
4/25/2025
Edna S. VERIFIED CUSTOMER
Great
4/25/2025
Elizabeth B. VERIFIED CUSTOMER
Vey professional
4/25/2025
Debbie M. VERIFIED CUSTOMER
Service was great. Did not have to wait long. Everyone was professional and courteous.
4/25/2025
Aditya K. VERIFIED CUSTOMER
Good job
4/25/2025
Hilda K. VERIFIED CUSTOMER
Everything is great
4/25/2025
Robert L. VERIFIED CUSTOMER
On Time as promise.
4/25/2025
Christina A. VERIFIED CUSTOMER
Quick, professional service
4/25/2025
William B. VERIFIED CUSTOMER
Richard was OUTSTANDING! Great customer service! I appreciate the recommendations by the tech and how quickly and clearly Richard relayed the information to us. Richard also made several suggestions when it came time to pay (such as the Fordpass) that told me he took a personal interest in us and our satisfaction. Thank you!
4/25/2025
Tong W. VERIFIED CUSTOMER
Recall service was done in a timely manner. However, the technician failed to shut the hood completely, which could cause accidents.
4/25/2025
William D. VERIFIED CUSTOMER
Professional and personal
4/25/2025
Constance F. VERIFIED CUSTOMER
Venison was very professional, kind and explained my service well. Very friendly.
4/25/2025
Jimmy V. VERIFIED CUSTOMER
Able to get service as soon as I rolled up and a ride to and from the dealer. Very communicative during the services and gave me options on what they recommended!
4/25/2025
Elaine W. VERIFIED CUSTOMER
Jacob James should be recognized as a SUPERSTAR employee! I purchased my honda pilot new from Rancho Santa Margarita Honda in 2017. I have had issues pretty much from the start and have taken my car to that service department each time. Each manager, technician, or customer service rep have never addressed my issues or concerns the way Jacob did in my one visit to Irvine. He texted and called me throughout the day and a half the car was at your facility. Communication is stellar and his customer service should be recognized. I will absolutely recommend all family and friends to have service done at Norm Reeves Honda in Irvine! Great job Jacob James!