I have no concern with the services but when I checked out, the staff who checked out had a very unprofessional attitude to be a Manager Sevive assitant( I didn't know until I asked her for her name, she gave me her business card, that I learned she is the Manager Assistant.
I show up at the counter to check out, she asked what is your name, she look up in the computer then when to get the key without saying anything. She came back with the key, this time I just told her why are you upset and that is va very poor customer service. I asked her for her name, I got the card and learned she is one of the person in the management. Other than that , the services was excellent.
5/11/2025
Donald P. VERIFIED CUSTOMER
Fast service, great communication!
5/11/2025
Lori B. VERIFIED CUSTOMER
We dropped our car off on Thursday and it was to be ready on Friday. We waited all day on Friday for a phone call and started calling with no response. We continue to call on Saturday, no response. We finally went down the dealership to find out our car was ready on Friday. Our service advisor Richard was off on Friday and that’s why we weren’t notified. When we got the car home a sensor was not replaced properly, so now we have to take it back on Monday We have purchased 3 cars from your dealership over the past 20 years and have had them service with you. This was the worse experience.
5/11/2025
Alejandro O. VERIFIED CUSTOMER
The staff was very welcoming and attentive.
Clayton and Ivette were very helpful.
5/11/2025
Nathan P. VERIFIED CUSTOMER
Mr. Torres was on top of his duties when i was at Norm Reeves for a recall. He made things easy and was very helpful. I was confident he was taking care of the job at hand and he followed up with me keeping me informed. Good job!
5/11/2025
Brando M. VERIFIED CUSTOMER
My experience was great. Manuel Montoya was took good care of me. Definitely returning again.
5/11/2025
Kelly J. VERIFIED CUSTOMER
Love her!
5/11/2025
Steven M. VERIFIED CUSTOMER
Excellent service and representatives ;-)
5/11/2025
Maria De. VERIFIED CUSTOMER
Buenos dias pues con el servicio y la atención que me friendo Eduardo Millán fue súper excelente muy amable servicial cualquier pregunta la contesta las expectativas que deberían de aser todas las personas de servicio al cliente hojala y siempre me atendiera .
5/11/2025
Mse Express. VERIFIED CUSTOMER
Very well done. There is another Toyota dealer closer to me but I would rather travel the extra distance to go to Norm Reeves because I am treated so much better. Thank you.
5/11/2025
Cuong T. VERIFIED CUSTOMER
Good service! Thanks
5/11/2025
Valeria V. VERIFIED CUSTOMER
Excellent
5/11/2025
Cairo M. VERIFIED CUSTOMER
Thank you for the quick and helpful service.
5/11/2025
Berenice M. VERIFIED CUSTOMER
Great service, very attentive to details of what my car got done
5/11/2025
Salvador H. VERIFIED CUSTOMER
Very convenient, fast .
5/11/2025
Katherine L. VERIFIED CUSTOMER
All went well
5/11/2025
Lloyd E. VERIFIED CUSTOMER
Express service on a Saturday afternoon was excellent and done quickly. Everyone was nice and helpful. Thanks
5/11/2025
Naila B. VERIFIED CUSTOMER
Jorge was very pleasant. very nice guy, excellent rep. We communicated very well very understanding. over all, Jorge, was very pleased with the services he provided to me.
I took his business card I will ask for him now going forward whenever I bring my car for services.
5/11/2025
Jessica M. VERIFIED CUSTOMER
Ramiro always makes sure my vehicle is done in a timely manner.