They went through the belongings in my vehicle. Took 4 hours to complete an oil change on my vehicle when I had an express appointment scheduled and I took my vehicle an hour before my appointment time. They also couldn’t locate my vehicle for about 30 mins. The manager did nothing and just stated he’d put a note stating for nobody to go through my vehicle and I told him nobody should be going through my vehicle in the first place. I would love for someone to give me a call to complain about the manager at the location and the employees. ****-****-xxxx
5/12/2025
Laura R. VERIFIED CUSTOMER
Manuel Montoya service Rep was great recommended what service need to be done but added no pressure.. was courteous polite and very formative on what my car was being worked on.. Last minute appointment very accommodating keeper me posted on the status of my car.. THANK YOU Manuel for making me fell comfortable especially when I'm spending over 3 thousand on my car maintenance.. GREAT WORK CAR FELLS GREAT
5/12/2025
Bahaeddine B. VERIFIED CUSTOMER
Thanks
5/12/2025
Jon W. VERIFIED CUSTOMER
It was a pleasure working with Clayton for the first time. Knowledgeable, friendly, and took the time to explain the issues with our vehicle and what needed to be done. We would definitely ask for him again as our service writer.
5/12/2025
Brenda L. VERIFIED CUSTOMER
Mike was great. Really helpful and informative. Really appreciated him getting us back on the road.
5/12/2025
Gizzele V. VERIFIED CUSTOMER
Very efficient and professional!
5/12/2025
Taula C. VERIFIED CUSTOMER
Great service was able find and fix the problem the same day. And the cost way less thancI thought it would be.
5/12/2025
Wayne M. VERIFIED CUSTOMER
In and out no issues all good
5/12/2025
Marner D. VERIFIED CUSTOMER
Exelent Service Advisor
5/12/2025
Tetsu S. VERIFIED CUSTOMER
MIke was very professional and I truly appreciate the service provided by him and the rest of the service team. I have many aftermarket modifications added to my Type R, but was so glad to find that many of the team members were also a car nut, who loved and had knowledge of not just Honda OEM, but also the aftermarket. This gave me great confidence in the Norm Reeves Honda taking car of my vehicle. Thank you all!!
5/12/2025
Jesus D. VERIFIED CUSTOMER
I had a great experience. Enrique was great. Easy to talk to and went out of his way to help with my concerns.
5/12/2025
Luke K. VERIFIED CUSTOMER
Good
5/12/2025
Aldo C. VERIFIED CUSTOMER
We are happy with the service provided by Benito Torres.
5/12/2025
Nora K. VERIFIED CUSTOMER
Both of your Service gentlemen were wonderful and I appreciate that thank you
5/12/2025
Julia F. VERIFIED CUSTOMER
My experience with Benito was amazing he was kind and explained everything in detail on what was going to be done with my car. 10/10 I would definitely continue to come back.
5/12/2025
Deborah R. VERIFIED CUSTOMER
Everything was just great
5/12/2025
Katrina C. VERIFIED CUSTOMER
Enrique was very attentive and accommodating.
5/12/2025
Ambar A. VERIFIED CUSTOMER
Joseph Vargas great customer service
5/12/2025
Rasiq A. VERIFIED CUSTOMER
Wonderful service
5/12/2025
Eli C. VERIFIED CUSTOMER
Hello, good afternoon. I’d like to report that upon receiving the car after the service, my wife and I noticed that the interior mat was dirty with grease, which ended up staining our clothes and skin. I’d like to know what the next steps are. Will you be handling the interior cleaning of the vehicle or offering some kind of compensation for the damages and inconvenience caused?