Javier is professional, knowledgeable and patient. He even helped me get the graduation balloons out of the trunk of my car that I left in the car, after I dropped it for service.
He helped me with a rental car. Keep him on staff he is great! He is the reason I keep returning to Cerritos Honda for service.
I would say promote him but then I would lose my favorite advisor! How about a raise instead!!
5/22/2025
Oscar L. VERIFIED CUSTOMER
Thank you Crystal for all your help! She gave a 10 star customer service. Helpful and explained everything.
5/22/2025
Kristine S. VERIFIED CUSTOMER
I was very happy with the way. Miss Valdez worked around my schedule and helped me to have my car serviced having a concierge service was one of the best things. I am very happy with your company and plan to do business not only for this car, but for others as well in the future.
Thank you, Kristine. Sansevieri
5/22/2025
Samantha V. VERIFIED CUSTOMER
Honest and quick
5/22/2025
Trisha M. VERIFIED CUSTOMER
Gerardo was very sweet and trustworthy!
5/22/2025
Pat L. VERIFIED CUSTOMER
Great job. Thank you
5/22/2025
Karen S. VERIFIED CUSTOMER
Excelent service
5/22/2025
Santa L. VERIFIED CUSTOMER
Jacob James provides great service. He is a real asset to the Service Department.
5/22/2025
Jon Wesly. VERIFIED CUSTOMER
Friendly, and service completed in reasonable time.
5/22/2025
Alyson B. VERIFIED CUSTOMER
Great fast service service writer great
5/22/2025
Elisa N. VERIFIED CUSTOMER
Will give an excellent review!!
5/22/2025
May B. VERIFIED CUSTOMER
Genaro went out of his way to give me very good service and he made sure to listen to my needs thank you
5/22/2025
Salih S. VERIFIED CUSTOMER
Cabin airfilter was replaced on 5th of april which is on my last maintenance date and paid for it and it's been replaced again today within less than 15000-30000 miles just within 7000 miles or so i don't think this is fair report it's inappropriate it's either the mechanic failed to replace it on the last maintenance date which i payed for or I've been cheated and taken advantage of, i want my money back and i don't think i should come to this dealership ever again.
5/22/2025
Phillip D. VERIFIED CUSTOMER
Everything from scheduling to final delivery all done with excellent communication.
5/22/2025
Randall Z. VERIFIED CUSTOMER
So happy I chose Norm Reeves to purchase my vehicle. I feel I will be well taken care of.
5/22/2025
Brittany T. VERIFIED CUSTOMER
Andrew Sharma was excellent in customer service, kept me updated, & feel taken care of. Thank you
5/22/2025
Daniel B. VERIFIED CUSTOMER
I was told my service (oil change and tire rotation) would take 1.5 hours. I was 5 minutes early to my 1:30pm appointment and did not leave until nearly 5:30pm. I paid via the link I was sent on my phone after 3.5 hours and then waited another almost 2 hours just to sign my bill and get my keys. Two service employees were completely underwater and were continuing to check in new vehicles while myself and other people continued to wait just to get our keys. I was literally trapped there by the inefficiency of the service department. I will not be coming back to service my truck there and will choose to go to another dealership next time. Customers who make an appointment should be be given more information about what is going on, I just sat there for 4 hours and got two texts, was never spoken to until I all but demanded to be given my truck keys. I do not like to be negative or to pressure employees so it was frustrating watching other customers get helped before me because they were acting more upset than me.
5/22/2025
Laurie H. VERIFIED CUSTOMER
I have been a loyal customer of Norm Reeves VW since 2018.
Never have I paid to look at my car fir something that was done at your dealership…