Enrique is very considerate and thoughtful, he listens to what I have to say
5/29/2025
Edward . VERIFIED CUSTOMER
Excellent service representative treatment . Thank you
5/29/2025
Alvaro G. VERIFIED CUSTOMER
Ha sido a un placer trabajar con él, fue agradable, muy educado y cumplió con lo que me había dicho de la espera. ojalá vuelva a trabajar con él ya con el con el otro señor Cabrera no quiero volver a saber nada de él.
5/29/2025
Edward O. VERIFIED CUSTOMER
This is my first time with Julie and it would not be the last, she was very professional and my vehicle was delivered within the time it was promised, truly appreciated Julie!
Keep the good work and I will see you until the next service! ????
5/29/2025
Nancee S. VERIFIED CUSTOMER
Very efficient and courteous customer service.
5/29/2025
Tiare L. VERIFIED CUSTOMER
Thank you , yes Clayton is always top tier service
5/29/2025
Brandon I. VERIFIED CUSTOMER
Very attentive and detail oriented. Much appreciated.
5/29/2025
Barbra S. VERIFIED CUSTOMER
Rafael was awesome, as usual! He knows my car, he is very through, he is very king and considerate and he knows his product very well!!
5/29/2025
Janice A. VERIFIED CUSTOMER
Everyone at Norm Reeves Honda that I spoke with was friendly and informative. The service was done right on time and I was very satisfied.
5/29/2025
Jeronimo G. VERIFIED CUSTOMER
Friendly staff, great service.
5/29/2025
Liliana C. VERIFIED CUSTOMER
Adrián has provided me one of the best service experience at Norm Reeves. He took my service request and explained everything in detail. I would like to him to help me every time I go. He does a really good job.????
5/29/2025
Martinez C. VERIFIED CUSTOMER
The service is very good and the personal profesional I’M happy TNKS
5/29/2025
Michael N. VERIFIED CUSTOMER
Good service
5/29/2025
Christina H. VERIFIED CUSTOMER
Thank you Leo for the wonderful service as always!
5/29/2025
Patrick W. VERIFIED CUSTOMER
I showed up on time for my 8am appointment. I asked how long the service would take, and I was told 90 minutes. I told the rep that, while that was longer than I expected, it was acceptable, but needed to adhere to that time due to a 10am work meeting. 930am, car not finished, no updates. I have to try and find a rep for an update, to which I'm told "yep, not ready yet" with no ETA. I scramble to cancel my meeting. 10am, still no updates. Eventually, car is done at 1015am. I had coupons to use, rep tells me that I needed to provide the coupons upon arrival and could not use them. He offers me 10% off the service, which I accept.
Representatives should under promise and over deliver with quotes on timing, while providing updates regularly, especially if something is out of their control and the service is taking longer than expected.
5/29/2025
Alejandra A. VERIFIED CUSTOMER
I called and sent a text to Mohammed about my charges but he never called back nor replied to my text. I’m extremely disappointed as I would imagine this would be a simple task. The person who gave me my receipt could not give me a clear explanation on the charges either. Nor could he ask moe as he was at lunch. Moe had told me the oil change would be $99 but the charges ended up being approximately 189. I just wanted an explanation so I understood why I was being charged that amount. I don’t think this is too much to ask for a paying customer.
5/29/2025
Alma B. VERIFIED CUSTOMER
Francisco kept me informed of the process
5/29/2025
John W. VERIFIED CUSTOMER
Great service thank you
5/29/2025
Lauren L. VERIFIED CUSTOMER
Thank you to all of the staff today at Norm Reeves Honda in West Covina. From the moment I arrived, to explaining why I was there, and my car being ready when Genaro said it would, was an absolute amazing experience. I felt heard and am grateful that my car was in good shape. Thank you again!!
5/29/2025
Michelle M. VERIFIED CUSTOMER
Jesse was awesome and very helpful.
My car is in good hands wit
h Jesse.