The Car Group

I brought my car in for a recall service. They were supposed to work on the engine. Diring the process I was never emailed or provided a diagnosis document on additional repairs recommended. Also throughout the process the service agent Rafael kept calling to update me. When he called he would provide me with another issue and price point. This occurred two times and i was told i had to pay $230 ish dollars for a hose replacement for the coolant and $700ish dollars for an axle replacement. When I asked if i can refuse services he informed me that unfortunately they couldn’t release my vehicle without me having those services worked on. I had to refuse services and ask if i can sign an agreement of some sort, and remind them that i have the right to refuse services and seek help from another mechanic before they called back and admitted that the mechanic cracked my axle while working on the engine. I also didn’t appreciate a comment that if i went through sunbit to cover costs that i Hopefully have a 700 or 800 credit score. In the end I didn’t have to pay for services, which i am thankful for since ford is obligated to cover the costs for recalls, but i dont think i would recommend ford or return in the future because i didn’t leave feeling like they were trustworthy.

The technicians misplaced a lower Engine Cover Pin which got stuck in the front wheel rotor causing rattling and dangerous condition during the driving. They also left several of the pins open without installing them. This is very reckless. I have documented all evidences with photos showing how the screw has stuck in wheel. Unless I hear from Norm Reeves Honda, I will take legal action about this.

Some of the best customer service I’ve experienced. Jessica routinely called me with updates about my vehicle and made sure I had all of the information needed to make decisions about the maintenance being performed. This meant the world and made a stressful experience much easier to handle.

Can dance was very helpful

Thank you for your service.

Great customer service

I want thank Trevor for his service helping me with upgrading my 2019 honda fit and by taking care from future problems thanks Trevor and honda.

I was given a 2 week timeline to diagnos a transmission issue. Unacceptable

Sal was great! Our car was done in a timely manner. Sal didn’t try to upsell us on anything. Suggested items and was understanding when we declined.

Valery is professional

Ther service advisor Kyle was helpful with getting my car serviced and arranged Uber ride from and back to the dealership.

Manny was exceptional, answered all our question's, even advised us on certain things, and definitely will be coming back cause the experience we had

Diego provided exceptional service

Very efficient and professional. I was very satisfied.

Great professionalism.

Michael was so helpful and made me feel comfortable while I waited for my vehicle to be serviced. Thank you kindly.

Gr8t service, friendly and knowledgeable

Enrique was very helpful in set up the Sunbit payment plan

Jesus was an amazing employee. I am so happy I had the opportunity to work with him.

Ernesto is always putting in 100% so I’m always glad when he helps with my car’s service.