Mo and Justin were great. Thank you both for everything you did for us.
6/19/2025
Jay G. VERIFIED CUSTOMER
Excellent. Professional and very courteous.
6/19/2025
Lenny J. VERIFIED CUSTOMER
Fernando was very professional
6/19/2025
Shoana R. VERIFIED CUSTOMER
My favorite dealership, with the best staff.
6/19/2025
Venancia E. VERIFIED CUSTOMER
Very respectful and accommodating
6/18/2025
Jim A. VERIFIED CUSTOMER
Great service
6/18/2025
Zachary Eugene. VERIFIED CUSTOMER
Robert was very friendly and helpful to my needs.
6/18/2025
Biniam A. VERIFIED CUSTOMER
I always feel that my car is in good hands at the Norm Reeves Toyota in San Diego. The service is timely, friendly, and outstanding. I admire the care and trust they put into their customers. Thank you Norm Reeves Toyota for a wonderful service!
6/18/2025
Anthony W. VERIFIED CUSTOMER
1. My car, in for a service recall, was not completed properly and I had to return to dealership to get it fixed.
2. My other car is a Subaru and there are 4 ways your service could improve relative to theirs.
a. Provide ride service within 10 mile radius of dealership - I had to pay $65 for Ubers
b. Provide accurate time estimate - I was told the recall repair would take 4.5 hours. In fact it took 1.5 - had I known that I would have waited.
c. Offer a car wash after service
d. At least offer a coffee machine for those waiting.
I have no issue with Aaron Perez, none of this was his issue
Thanks for considering
6/18/2025
Robert D. VERIFIED CUSTOMER
Benito was very helpful, prompt, and communicative.
6/18/2025
Robert C. VERIFIED CUSTOMER
Edwin Rivas made the experience so much easier! He really knows what He's doing & is good at guiding you thru the process.
6/18/2025
Miguel P. VERIFIED CUSTOMER
On the way home from my vehicles first service, a TPMS message came on my dash stating my right rear tire pressure was low. I went to buy a tire pressure gauge and checked all my tires and they were all at 26psi. when the stated psi was 35 for the front and 32 for the rear tire. Something I thought would be taken care of during the “world class multipoint inspection”. I fixed it myself but makes me distrust the dealership if they truly did the rest of the stated tasks. I also noticed in the paperwork that it states that I refused the dealership from adding air into my tires when I never did. It is a small inconvenience but makes me think twice toward bringing my vehicle back for any other services. Im sure the dealership would have fixed it if I’d brought the vehicle back but I was quite a distance already.
6/18/2025
Serhii S. VERIFIED CUSTOMER
The best experience and best service with Benito Torres!
6/18/2025
Matt U. VERIFIED CUSTOMER
10/10
6/18/2025
Sally Derrick. VERIFIED CUSTOMER
Great!
6/18/2025
Antonio C. VERIFIED CUSTOMER
Valerie was amazing and very helpful!
6/18/2025
Roxanne R. VERIFIED CUSTOMER
Miguel was helpful and very nice . I needed my car back asap and I got it back in time for my trip .
6/18/2025
Ronald B. VERIFIED CUSTOMER
Quick and friendly service.
6/18/2025
Ann . VERIFIED CUSTOMER
I was greeted when I pulled on the lot for service and my entire experience was awesome. John knew we were traveling with our grandkids and promised to do his best to ensure our safety on the road. My starting issue turned out to be a loose battery cable that the mechanic tightened and tested to ensure there weren’t other issues. John gave me his direct line and email if I had questions but he was so on top of my service and notifications he did all the contacting. I appreciate knowing we have a Honda dealer close to our favorite travel location we can trust. Thank you John and team for ensuring a mechanical issue didn’t affect our vacation.