Fred Beans Family of Dealerships Corporate

Kari has been great to work with through a very disappointing time. I have only driven my new 2020 Kona when the transmission failed and need total replacement. It’s been a real downer as a first time Hyundai purchaser. Dan Walsky

Unfortunately I had to call 5 times to schedule an appointment for a recall.The receptionist who answered the phone and transferred me to service was not pleasant. She kept transferring me to someone's voicemail. When I finally reached a person they told me their systems were down and couldn't help me. I had to keep calling back throughout the day.

Scott could not have provided better Customer Service. He is definitely top notch!

jason is a very good representative for Fred Beans. Very professionaland knowledgeable.

Originally I was told that my car would be about a week. Well 10 Days went by and no status update call. I had to call and basically he told me that it would be 3-4 weeks and this was day 10. I understand that things take time but it would have been nice to have been told that instead of me having to call to find out and then feel like I was bothersome with the tone of the call. Also I am not sure why when he did contact me he would call my work number and not my Cell first. I am off site a lot at work and I am not sure why that number is in the system as a contact. I would like it removed. I would like to take this moment to say How Wonderful Hannah ( I think that is her name) the service receptionist was everytime I called and I would also like to say how professional Matt, the mechanic was. Matt took the time to explain what was needed. He was also Wonderful! Overall I was annoyed with Chris but I still LOVE Nissan and would still come back. I would prefer not to have a call with regard to this. I would hope that this comment remains confidential with regard to my name. I do not usually respond to these because I do not like to give negative feedback on employees. He may have been having a bad day....it happens to us all. Thank You!

Everyone at Fred Beans are friendly and professional. Its why I drive past 3 other ford dealers on my way to Fred beans.

As always, I am completely satisfied with the service I received at Fred Beans Nissan. Thank you very much!

5 star service

Service was great as usual. Thank you.

I appreciated the efforts and ownership the dealer took about my emissions failing inspection on my brand new Explorer. They were willing to drive the car around but did not put enough mileage on it for it to meet the requirement. Only 30 mikes or so. It got late In the day and I got the impression they weren’t willing to take it back out for some extra mileage. I took back the vehicle because I needed it for work, they said I could bring it back when I wanted because they said I’d it was their issue. but I ended up needing to make a weekend appointment because my. schedule doesn’t permit me much flexibility during the week. However, I ended up with some time on my hand yesterday, called around 2pm believing and hoping to get it in that day because they said I could and it was real quick. But I guess they had no one available. I can understand that I suppose, but I felt dismissed.

Fred Beans is the best! Great people!

Chris was great. He thoroughly explained my vehicle in laymen’s terms

I have a lease. It’s up next February

Been a satisfied customer since Fred Beans became the Nissan dealer in the area.

I really like getting the reminders from Nissan via email about service on my vehicle. It is very helpful. Your staff is very professional and courteous and treats the customer like our business matters. The only suggestion I have is for you to consider maybe being a little bit more cost competitive on the tire rotation. I learned today that the prepaid maintenance plan that I bought at the time I purchased my vehicle does not cover tire rotation. That’s OK with me. If I did not pay for it I should not get it for free. I just think the price is a little high at $26.50 for someone who purchased the maintenance plan. It turns out I can go right down the street to Goodyear to get the same worked on for $15. It’s a little inconvenient, but when I consider I will always be getting tire rotation on both my car and my wife’s car at the same time (they were purchased on the same day) it’s a $22 difference every time, Which will be enough for me to get that worked at Goodyear in the future.If they are doing the rotation, they will probably be the ones to sell me tires in the future. It’s not a big deal, Just something for you to think about. I love your dealership and the way I’m treated there And happily tell everyone I know about what a great purchasing experience I had at Beans Nissan.

The team was great

Everyone was excellent, especially Chris and Matt! Thank you for everything

Everyone at FB of Newtown is especially nice and helpful’ Especially Steven Spolar and Jimmy Hargrave !

Sara was outstanding and went above and beyond. Everything was done exactly when she said it would be.

Everything went fine but they had a software issue that sent an email in error saying my appointment was cancelled.