Honda of Concord

More prompt than i expected.

The wait is a bit long.

Daniel was wonderful! Will happily go back and see him again. Great service.

My experience working with Daniel has been excellent. He goes over everything about my vehicle and explains what service they have done and what I need to focus on getting serviced to keep my vehicle running at its best.

Daniel Smith was a huge help. Thank you

Bert made a stressful situation very easy and manageable. He was very personable and took his time to help me out with everything. I definitely will be back to Honda Concord. Thanks Bert!!!

As usual the service was excellent!

Great service, all the time. Very professional.

Isaac is always professional, friendly! Great customer service!

Excellent

I have scratches on my bumper that I'm 95% sure weren't there before

Daniel is amazing very polite and informative .

It was great!

Isaac is amazing and I feel he is always looking out for my best interests. I feel like he is honest and I trust him to always give me the best advice as well as service as I bring my vehicles in to Honda

My performance thus far has been well. I pray my Vehicle continues to perform in this manner. Thank you for your Service Performance.

Isaac is a great asset to Honda and the Hendrick team. He listens, knowledgeable and helps understanding and clarity to every family each time. Thank you, Isaac

I initially made the appointment for 8:30 am on Saturday of last week. Received a text and email on the 4th of July, reminding me of my appointment on Friday. Wrong date and another appointment made it impossible to come in on Friday. Left message on answering service on the 4th., that Friday was not the appointment date I made. Call again Friday morning and got a service representative for several Hendrix dealerships. This was a total disaster and I will never call this number again. Only time I could come in was on Sunday at 4:20 PM. Arrived on time and waited for over 2 and 1/2 hours for my oil change to be completed. Finally, Jessica told me that a pump used to get the old oil out of the engine had failed and this was why it took so long. Jessica did not charge me for this service. My wife and I have purchased over 6 vehicles from your dealership and have always enjoyed the buying end of the dealership. I wish I could tell you the same thing for the service end. I understand things happen and do not mind waiting for my service to be completed, but I do expect to be kept in the loop when problems arise. It took me two trips to your dealership on a recall situation. I will continue to buy my vehicles from your dealership in the future, but not the oil change service. Mike Yelton

Jeremy Holtzclaw provided friendly and prompt service. Explained everything, getting me in and out quickly.

We trust you with our car and appreciate the professional care and updates during our last visit. I forgot to inquire if the tires we purchased there have road hazard warranty on them.

Jessica took great care of us. Thank you.