I have been driving Honda’s for the past 26years, and I absolutely love them. I have always been satisfied with my Honda’s until the past Tuesday when my 2014 Honda Pilot died on the exit ramp during rush hour traffic. I had my suv towed to Honda of Concord and I was told I needed a new VsA modulator. My extended warranty didn’t cover this part so clearly I was frustrated and quite frankly pissed off. There was no reason a 4 year old car should have an issue like this which was going to cost me over $1200. Rodrigo and the technician did more diagnostics and determined that my car didn’t need a vsa but just a battery change and some connectors. I am extremely thankful and appreciative for Rodrigo’s honesty! Many people may have taken advantage of me and told me that I still needed that part. His honesty speaks volumes to be and I will be forever grateful to know I can really trust the dealership. Thank you rodrigo for your help!!
8/17/2018
Catherine L. VERIFIED CUSTOMER
Darrell and Russ really came through for me after a lot of miscommunications. The most recent service was outstanding. I only have good things to say about your team. And Chris even brought my car back to me so I didn’t have to take time off work. Everything was fantastic.
8/16/2018
Glenn J. VERIFIED CUSTOMER
Convenient scheduling and excellent service. Thank you.
8/16/2018
Edna F. VERIFIED CUSTOMER
Courteous & taken care of quickly
8/16/2018
Tammey B. VERIFIED CUSTOMER
excellent customer service by Daniel. Fixed a problem that 2 other places could not. thank you
8/16/2018
Lunar S. VERIFIED CUSTOMER
Great service as per usual!!
8/16/2018
Jeff M. VERIFIED CUSTOMER
Great Service!
8/16/2018
Stephen K. VERIFIED CUSTOMER
Great excellent service
8/16/2018
Sharon C. VERIFIED CUSTOMER
This visit was expedited immediately upon arrival. I had some questions about the work to be done on my car and Nikki had the actual mechanic that was working on my car explain what was being done. I also called later that day with a question , which was left on her voice mail and she did call me back by the end of the day.
8/16/2018
Linette M. VERIFIED CUSTOMER
Issac was awesome!! He helped me get arrangements for transportation and kept me informed of my car status.
8/16/2018
Tonya H. VERIFIED CUSTOMER
Sure
8/16/2018
Cheryl T. VERIFIED CUSTOMER
Prompt and excellent service.
8/16/2018
Carolyn T. VERIFIED CUSTOMER
Daniel, is the best!
8/16/2018
Katie F. VERIFIED CUSTOMER
Shacoya went above and beyond to take excellent care of me!
8/16/2018
Jonathan L. VERIFIED CUSTOMER
Jeremy was professional and clearly explained what my vehicle needed. He showed me the multi point inspection and reviewed past maintenance completed with me. I appreciated his great service.
8/16/2018
Terrence S. VERIFIED CUSTOMER
Great service.
8/16/2018
Peter B. VERIFIED CUSTOMER
Shacoya was able to address all my issues that arose and took care of it with excellent customer services.
8/16/2018
Yvonne H. VERIFIED CUSTOMER
I was very satisfied with the service I received from management and staff.
8/16/2018
Michael H. VERIFIED CUSTOMER
Isaac was very helpful & spent a lot of time with me to explain my options
8/16/2018
Margaret A. VERIFIED CUSTOMER
Always enjoy taking our vehicle to Honda of concord. Great peso pile!