The manager insisted that I pay half of the bill even though I explained to the front rep initially that I had a fidelity maintenance agreement. I should have been told that they do not honor Fidelity maintenance upfront so thatI could have gotten my maintenance agreement honored at another location, It had been honored in the past at South Blvd in Charlotte. The manager gave very poor customer service and I’m very dissatisfied.
10/8/2019
Bridgett G. VERIFIED CUSTOMER
Issac was very professional and thorough. He answered all of my questions and provided detailed explanations for all recommended services.
10/8/2019
Connie D. VERIFIED CUSTOMER
Jessica was terrific
10/8/2019
Catherine M. VERIFIED CUSTOMER
I was very pleased with Bert. He was able to work with my schedule and took care of my car.
10/8/2019
Susan S. VERIFIED CUSTOMER
Awesome customer service.
10/8/2019
Leslie P. VERIFIED CUSTOMER
Honda service and Jeremy is the best!!
10/8/2019
Verda J. VERIFIED CUSTOMER
Very helpful and professional
10/8/2019
Mark V. VERIFIED CUSTOMER
Thorough knowledge of my problem and brought some solutions.
10/8/2019
Ivey I. VERIFIED CUSTOMER
Timely service
10/8/2019
Adams A. VERIFIED CUSTOMER
Thanks Owen!
10/8/2019
Ashley B. VERIFIED CUSTOMER
Daniel Smith was great! He went above & beyond . He sent many photos as I requested to see my brake pads/rotors. I very much appreciated him taking the time/effort to do this. Also, Daniel answered all my questions & returned my calls in a timely manner. Thank you Daniel so much for the excellent service you provided me!
10/8/2019
Reed L. VERIFIED CUSTOMER
Daniel Leimbach is extremely knowledgeable and does a fantastic job for Honda!
10/8/2019
Mark R. VERIFIED CUSTOMER
I called at 11:00 had an appointment for 12:15. The technician listened to my concerns and found the problem and fixed it within 90 minutes!! Great service!
10/8/2019
Shannon M. VERIFIED CUSTOMER
Convenient!
10/8/2019
William S. VERIFIED CUSTOMER
Always great service from Hendrick Honda of Concord!
10/8/2019
James R. VERIFIED CUSTOMER
Great service from Owen, but my air pressure in tire was showing low when I go home
10/7/2019
William A. VERIFIED CUSTOMER
I made my appointment by phone on Friday of last week. Was told that my wait time would be no more than 2 hrs. I was very satisfied that I wait time was under the 2 hrs. Thanks
10/7/2019
Ricky C. VERIFIED CUSTOMER
Very pleased with the efforts of William Nicholson and the service team at Honda-work was performed in a timely and professional manner.
10/7/2019
Stephanie B. VERIFIED CUSTOMER
Daniel was excellent. Very detailed and attentive.
10/7/2019
Penny M. VERIFIED CUSTOMER
The wait is ridiculous, getting checked in salespersons act as you are invisible