Everytime I go, it’s like the wait time gets worse and worse. I was quoted an hour to an hour and 15, (hour and a half max) and I was pulled by the person helping me and was given an update on my car and was told it shouldn’t be 10 mins, 15 mins max.
30+ minutes later, someone else helped me check out. I ended up being late to pick up my son from daycare.
2/23/2019
Corrina B. VERIFIED CUSTOMER
Things went very well .. she was extremely nice ..got my car back in a timely manner
2/23/2019
Lydia B. VERIFIED CUSTOMER
I went in for $50 oil change and left having spent over $300. My invoice states that "customer requested" the extra services. I did not. I was told they had to be done (I don't know cars) so I approved. Come to find out some of the extra services were not needed. I could have saved my money and not been taken advantage of.
2/22/2019
Camille S. VERIFIED CUSTOMER
Great service
2/22/2019
Palma L. VERIFIED CUSTOMER
Jessica was a pleasure to work with and took the time to explain to me my state inspection, mileage details, and Honda Care Plan I asked about. Much appreciated!!
2/22/2019
Mr. John. VERIFIED CUSTOMER
Excellent service.very satisfied. David always provides best of care in making sure the Pilot is in great condition..
2/22/2019
Jack W. VERIFIED CUSTOMER
First time at the dealership. Good experience. I will be back in the future.
2/22/2019
Bryant W. VERIFIED CUSTOMER
It was great. Brad was a big help to me and made my visit easy.
2/22/2019
Ravy A. VERIFIED CUSTOMER
Thank you Cureal. I appreciate the wonderful service you and your team provided.
2/22/2019
Sandra T. VERIFIED CUSTOMER
My service advisor was very helpful and knowledgeable of my car problems.
Thank you for your service
Ms.S Tate
2/22/2019
Sharon W. VERIFIED CUSTOMER
Isaac is so friendly and personable!
2/22/2019
Sandy F. VERIFIED CUSTOMER
Our service we received from Jessica and Mr Mechanic who performed the work is at what is deemed Honda technical specification repair refurbishment procedure...which is considered the highest operational standard any industrial manufacturer can assign to process and procedures in place,active adherence , performance,care and concerned......we are completely satisfied that we received the best possible...thank you Hendricks Honda for helping us take care of our HONDA! !!!! Regards Steve
2/22/2019
Richard N. VERIFIED CUSTOMER
She insisted that the oil change interval on my Honda accord hybrid was 5000 miles even though I know it’s not and she told me that my battery was no good although I just had it tested and it was fine
2/22/2019
Carlotta C. VERIFIED CUSTOMER
Made an appointment, signed in, my car was worked on resulting in a quick service call. Pleasant person, confirmed what I needed to be done
2/22/2019
Michael S. VERIFIED CUSTOMER
The service visit was outstanding! The service advisor was very professional, polite, and courtesy!
2/22/2019
Gabriel J. VERIFIED CUSTOMER
Do you need more people like Will Nicholson!
2/22/2019
Jared L. VERIFIED CUSTOMER
I asked Bert about the windshield wipers on the car. He said he would have the tech, check them out. When I got the list of “preventive maintenance” items I expected to hear that I needed new wipers or that I didn’t. They never came up. Also, when I checked out, they didn’t come up. As a customer, I had one concern and the advisor missed it while knocking me out for $361 dollars on a day that I was thinking I would get a free oil change. I may have needed the items but what I really needed was someone who listened to my concern first. No need to reach out...I will continue to get my cars serviced by your dealership and will give you first shot when I replace my wife’s CR-V this year. Teach your folks how to listen to the customer.
2/22/2019
Pamela M. VERIFIED CUSTOMER
Pleasant service manager... knowledgeable and service done on time