Goudy Honda Auto Repair Service

Very good

Dane was professional, efficient and friendly. I was confident that my car was in good HONDA hands. Thank You Dane! Lupe Morales

Ivan Castro is a wonderful, helpful considerate human being. He is an asset to your company.

David is a breathe of fresh air .

Omar is very professional and a pleasure to work with.

I have been to this location several times but never felt as home there as I did when Alex assisted me. Excellent customer service and answered all my questions. One of the reasons I will continue to do business here.

yes I'm pretty happy about the service Alex was very helpful told me about doing transmission oil change to keep the warranty updated I was very happy about it .thank you for the service it was pretty fast even though I came at 5:30 pm itcwas pretty good !

Gave me all the options and let me decide. Quick call notified me that the car was already ready! Thanks

The service was excellent! Mydam was very helpful with all my needs and exceeded my expectations. Great job !

I always ask for Dane when I have my car serviced. He is professional, knowledgeable and explains everything to me. I know I can trust him.

Daisy was very knowledgeable professional efficient and courteous. My car was serviced in a timely manner . Thank you ???? u

Daisy provided excellent customer service. She was very helpful and resolved all my issues and concerns. She went above and beyond to answer all my questions and ensure that I was satisfied with the services provided. She helped me feel that I was being taken care of and my vehicle got all the repairs that I needed.

Friendly and professional service

Daniel was great

perfect

Ivan was very accommodating and professional with everything. He was able to answer my questions and wasn't trying to upsell me anything that wasn't required. I felt his sincerity helping me out with my services.

I got excellent service from Daniel.

They answered all my concerns about my car

I brought in my Van. This is the second time we have had issues with Goudy. I brought it in to get a B1 service and there was a problem with the rear AC unit. The service rep called and said the part had to be ordered. I told him I thought we had bought an extended warranty but we purchased the Honda from Pasadena. If we had it, it would be in the car, but the car was in the service department so I couldn't check. He said he ran it and couldn't find it. Anyways, the part didn't come in time so I didn't have my van all weekend. He was courteous enough to give me a spare SuV. I told him when I picked up the spare SUV that the extended warranty was likely in the van. Again he said he would look for it. I got a call today saying that car was finished. I went to pick up my car and paid the $1700 bill. Then I went into the van and found the extended warranty. I go back to the service dept and he says you should have given this to me before. Then he calls the extended warranty and it turns out that to be covered the car had to serviced at Honda of Pasadena. I then call Honda of Pasadena as ask if the warranty can be released to Goudy cause the work has already been done and that response from Hpnda of Pasadena is pending. It seems like there is the goudy centric way which is charge the customer irregardless of the extended warranty or the rules that Honda has about extended warranties and then the customer centric way which would be to figure out if the work should really be done at Goudy versus telling the customer that since there might be a warranty the work may need to done at Pasadena. Furthermore I'm told by Honda of Pasadena that they usually call the other dealer and get the warranty to be released prior to doing the work. Now I paid close to $1400 to Goudy for something I had extended warranty at Honda of Pasadena and I'm stuck with trying to get the warranty released retroactively. Thank you again for your help. I'm sorry to say but I tried giving you a second chance after last time this car was serviced.

Excellent customer service, pretty fast service. David was able to answer all my question and was very patient with me. I appreciated he customer service. Thank you David.