Goudy Honda Auto Repair Service

Nice person. No issues or problems

My four drum problems were not resolved. Your entire car dealership. Including sales and maintenance staff, the manager said it was normal. So please don't ask me again if I'm satisfied? This is my first Honda, but it is also the last. I will never ask Honda again in my lifetime.

I was satisfied with try service but the ladies at the cashiers office were rude. For some reason they laughed when I was about to pay.

My car was delivered over 2 hours later than the estimated time I was quoted. I was told to go to the desk to pay while the paperwork was completed, only to be told at the desk that I couldnt pay yet. I waited anothwr 25 minutes standing there. I was hungry and unhappy.

Dennis is outstanding!

Dane's attention to detail, professionalism and kindness is always appreciated!!!! Your company is lucky to have him.

I was not fully informed about the Honda part I was purchasing beforehand. The process of dropping off my car for service felt rushed (e.g. the service consultant, Mike Fogt, would cut me off/speak over me when I spoke) but, before seeing his general character later, I believed, then, that perhaps he was in a rush to expedite service. At the time of completing the parts transaction, a small flyer regarding its warranty was simply stapled to my receipt with no explanation provided. I had more questions with regards to what other features, if any, accompanied my parts-purchase as I was rushed through the service process during check-in. In the past, before dropping off my vehicle and/or picking up my car and after service was completed, the service consultant would summarize what services were provided and inform me about the parts/products being purchased, including warranties, etc. The cashier informed me that I could speak with any of the service managers and pointed me in their direction; however, those behind the service desk (though not assisting other customers), did not even ask whether help was needed (one was even on his cell phone). I finally had to search out Mike Fogt, who was reluctant to answer my questions. I requested an explanation of what my purchase entailed. He dismissively pointed to the flyer in a rude manner suggesting “it’s all there” and since I had already made the purchase, he was no longer obligated to provide a full explanation of what the part and its details, including terms of the purchase, were. The friendliness and professionalism of the cashier department far exceeded that of the service department reps, e.g. Mike Fogt, who demonstrated not only poor customer service skills but an overall bad disposition and horrible manners. It reflected poorly upon Goudy, which, based upon this experience, I would only again consider for service with great hesitation. However, I am also aware that Fogt is relatively new to Goudy (1 year) and will not let his behavior taint the reputation of the whole.

We come to Goudy Honda from Culver city, ca. (Which is a good distance from alhambra) because of the excellent service we get from Dane Ishii. Dane always has taken great care of us & our cars. You are fortunate to have him representing Goudy Honda.

Great customer service !

Francisco was great. Thank you

Thanks!

Excellent Service experience with Omar and I especially appreciate the arrangements for a ride to my house as well as picking me up when my car was ready.

Francisco very helpful.

Excellent Seevice

Excellent!!!

Out of all the service advisors working, Dennis was the only once who came up to me to help me with my car. I was waiting for 5-10 min and no one approached me.

Good team work and efficient

Great job thanks

Dennis was super helpful. He explained everything clearly, was very knowledgeable and really put the customer first.

Daniel was nice!