Goudy Honda Auto Repair Service

Mr. Samano was professional , courteous and knowledgeable.

Complimentary car wash was not offered to me, shuttle service was not set up for me like before. Not totally satisfied. Common sense when you replace a new battery, everything was lost, no radio, no iPhone connection. But the car was returned to me without mentioning a word about it. I have to take the car back to the shop and request service. This is not acceptable.

The man mentioned I was wasting his workers time for something I purchased with the car. I bought the oil change and the inspection and fails to tell me he didn’t include the inspection. I am paying for a full service and said it was a waste of time.

Let me say this... I typically go to the Honda in Downey (Honda World i believe) for all my service. This time around i chose the one in Alhambra because i was going to be closer to this dealership today. After today, i will keep coming back to this Alhambra one. Jose is a great man. In the 6-7 times i had been to Downey i had never received the type of service i received today. Jose maintained good communication during the entire process. He helped me understand everything both good and “bad” with the car. Most of all, he seemed sincere. I felt comfortable leaving me car there. I believe Jose’s desk had a plaque that read “15 years of service” , i can definitely see why. Will be back !

I will come back for service on my honda

Sadar is highly competent & personable. One can easily trust him as a professional.

Dennis is always awesome! He always make sure the job is done well and in a timely matter! He is very knowledgeable and helpful and I fully trust his judgment and recommendations.

Car was kept longer than expected and suggested cost for repairs were expensive.

Neil provided excellent customer service. He couldn’t find a rental car for me, but call an Uber for me to come home.

Daniel was very attentive and helpful. I just expected to talk to Daniel when I picked up my car.

Truly thankful for the service. Had a long day didn't have time to come any other day. He hit me out n good time truly appreciated that. Much Love to Honda. CFulton

Thank you for your service

Dennis is amazingly professional and very pleasant to deal with. My complaint is with Honda corporate, regarding case # 10188102 I have left multiple messages with Stephanie the case manager who was Assigned my case. A week has passed and she has not replied to any of my Voicemails.

Great service

David is Awesome!!!

It was a painless experience. Thank you for the Uber service too

Friendly fast service

Jose was very helpful throughout my oil change appointment. answered all my questions and made sure I was a satisfied customer. Thank you for the great service

Dennis was horrible!! I leased my car there and have had 2 services. Same problem both times. Once my lease is up I'm turning my car in and going else where, I will also go to a different honda dealership for service. I've never been this disappoint with a car dealership. Dennis said and I quote, " good go somewhere else we dont need your kind here." Both cashiers heard it!! He continued to yell and was extremely argumentative!! I work for the city of Alhambra, and I'm in a customer service based position and I never treat people the way he did today! I'm not a mean person but he was beyond rude and I dont deserve to be treated that way from a customer service coordinator!! I made an appointment, told the nice lady on the phone, I have an email special for an oil change for $78.88. Scheduled a time for 7:00am. I told her it would be an early drop off. I start work at 6am. She said that would be fine. I filled out the envelope with the information requested on it and gave my keys to an employee..dennis charged me $95 and said since I didnt write the $78.88 on the envelope he didnt know to charge me less. He said I would have to wait a 1/2hr. until he could change it. He literally yelled at me when i started to get upset. I said i told the lady when i made the appointment about the special! He didnt want to hear anything about it. I paid the $95 and left super pissed off..COMPLETELY UNACCEPTABLE!! Todd S

Great service advisor. Informative, answers any concerns I may have and is professional and polite. I trust my 5 Honda products with Dane Ishii and Goudy service. He is the main reason I buy from Goudy. I know Wondries Toyota is across the street....