Goudy Honda Auto Repair Service

I was totally satisfied!

The professional and courteous manner in which he handled the job request stands out

Dane has always demonstrated the highest level of expertise, confidence and professionalism as a service advisor at Goudy Honda. He represents himself and your organization respectfully. You are fortunate to have him as a part of your team.

I like his service He gives advice and tells the steps of the problem my car . Some things have been fixed in my car, but others can't be fixed. Because the car was designed at the factory like that. Anyway, very satisfied with his service. Thank you.

Dane is the best service advisor I’ve ever had period!

Wilson is so experience. Me and my wife have been driving Honda for last twenty years . We have title confidence on Honda vehicle. Even we get one Honda suv for my daughter. Because Honda service is the best. Your service technician are so fully experience . Thanks honda

Thank you! Great service.

When I received my car, everything was ok. But when I drove on the freeway, the signage of the tires turned on. I went to put air on all of my tires which all of them needed air, there were all less than 30, which the tires should be on 33. I don't understand how this happened?

Thank you for the speedy and honest customer service!

Daniel Tieu was awesome !!! His customer service and knowledge with all my questions about my car was superior. I will definitely come back for service or questions to Daniel. And I will recommend Daniel to my family and friends that need service on any Honda.

His service was excellent.

Very bad Service, i will be seeking a refund

Excellent

We just did our 60,000 mile service. Dennis really helped us out with what was going to be done. Set us up with a loan car for the day. He was very helpful.

Appreciate his thorough review of prior services, attentiveness and warns what to expect next service.

Grateful for how Dennis takes his time to explain the services i need for my car. Not only his time but his patience

Great service appreciated

Yes, I was completely satisfied with Chi Wing Wilson Yu as always with his excellent service. However, because he was out to lunch at the time I arrived and when I already reached the front of the line, I was asked by another servce advisor named Dennis to make a U-turn and go back to the end of the line. He said Wilson would arrive in 40 mins. So, I did. When I reached the front of the line again, he said to maka another U-turn and back to the end of the line. At this point, Wilson had not arrived from lunch and Dennis told me to move my car and back to the end of the line again. At this time, I was ticked off. He said this time he didn't know if Wilson was out to lunch or probably already gone home. Then, I asked whoever was available at that point, since I was already the next customer to be serviced, would have been fine. Dennis was very, very rude and insisted that I move my car, and I said I shouldn't go back again at the end of the line. I asked for the manager. He said it wasn't his job to go get the manager and still insisted that I move my car and back to the end of the line. I said I wasn't moving my car. He said if I din't move it, he was going to disable it. He said to move my car, then talk to the manager. At this point, he got me mad and said he was going to disable my car if I didn't move it. I walked out and headed to the office to talk to the manager and he disabled my car. Dennis should be reprimanded as an employee for very, very bad customer service. I ask that he not ever touch my car again. He made very poor judgment and didn't offer an alternative to the solution other than to satisfy his own ego. It was the very worse customer service I ever had anywhere from a car dealer. I hope my comments to this survey reaches all the way to the upper management. Thank you for allowing me to write my comments.

Got ripped off after consulting with someone about the cost. I asked for a free car wash and never received the car wash.

Absolutely no help with servicing my 2020 Honda Pilot