Goudy Honda Auto Repair Service

Thank you Dennis for the excellent service you and your team provided. I have been getting my car service ay Goudy Honda for the last 7 years. I truly trust my car to Goudy Honda service team. Thank you again Dennis for yours expertise and customer service.

Very accommodating adviser. True to his word. I’m looking forward to have him again as my service adviser next time....

Advisor is not really honest. Initially he told me that there is A1,2 maintenance light show on my car but I never see the 2, which is replacing air filters. The advisor does not tell you approximately how much it would cost and automatically wants to do my tire rotation. I had to ask the advisor about pricing and what I want to be done for the car. He did not ask and tell me and I need to ask. I booked an appointment but there is about two hour wait. I waited at the facility but I barely see worker working on any car. The speed of just replacing engine oil is very slow. I had gone to Honda dealership in Torrance all the time, due to job change, I came to this one. But this service is very depressing. I told the advisor that in Torrance dealership, they only take about 30min if I make an appointment. The advisor told me that if the other dealership wants to risk the worker’s health then it would be on their own. I really did not expect that type of answer from a Honda dealer advisor. Instead of maybe think why the other dealership service department can do. Maybe they need to make a change. The COVID is not an excuse. When I went to the other dealership at Torrance, there was COVID also. But they handle well and have their worker working instead of not working or over booking their appointment for customers. Terrible experience. Again COVID is not an excuse. If it is, then have the dealership close or not open any service for any car. This advisor does not need to work there if he is so afraid of COVID. I am an essential worker that since the Covid, I went toe work every day. So I really don’t know why Honda hire this person.

The process was easy and smooth until picking up the car when it was finished. I felt rather unpleasant with the followup. Service needs improvement if I’m going to pay a couple hundred for service at a Honda dealership. This is not Lexus or Mercedes.

He is very helpful person and kind .. excellent service customer

Dennis you as great and very friendly and caring, way different than my past experiences. Service manager was there and very friendly as well.

Will respond to survey. Thanks.

Excellent service! Will recommend Dennis to all my friends and family. Will come back again soon!

Daniel was very helpful and kept me informed on the progress on the work being done. I would work with him again.

Very professional. Great attitude. Extremely helpful.

Courteous

Arrived at 1in the afternoon and left close to 4:30.

There’s was some mix but everything worked out in the end ...

Dennis did a great job

Communication was very well with Mike Fogt.

Dennis is awesome!

Great service. He explained to me the condition of my car and any upcoming needs for my next check up.

Great customer service, very thorough, positive, & kind! Thank you!

After my car was worked on my motor BLEW UP!!!

Neil he is great..