Goudy Honda Auto Repair Service

Very satisfied thank you Ivan God bless ????????

Great service! Thanks

My car was scheduled “express “ oil change at 9:30 am , and scheduled to return at 11:30 am, I asked for an update at 12:00 through text and was told “ I will be informed when the car would be ready” not my definition of an update, later when the car was finally ready the text I received never asked for me to walk in the office in order for my car to be returned. My car was returned until 12:40pm, highly unsatisfied with your “express” service.

Awesome customer service. My second time taking my car and luckily my rep has been Omar.

Very satisfy. Good service

Jim Selheim has assembled a great team. Never met Minh but he was a very professional technician. Another thumbs up to Jim and his team. Keep up the good work and we will see you next time.

WILSON WU was fantastic. He explained what was needed and the estimated time needed for each item to be done. I felt welcomed by the other staff and technician/mechanics in the receiving area. I really loved my experience and would definitely recommend GOUDY HONDA to others. I am so happy with the work done on our family CRV. Our 2004 CRV has lots of mileage and still works great. Thank you ????GOUDY HONDA and Wilson ????????

The guy needs more coaching I’m customer service all you guys want to do is sell you services right away, special with the circumstances of the situation. I was kind of disappointed with the service today. I was expecting more????

I am very happy thank you

Services are too over priced at this place. I specifically did not like it that he was trying to force on me services I was not asking for and then acted offended and unfriendly when I refused to have them.

Fast and officiant.

n/a

Very professional and courteous.

I trust Dennis completely with my vehicle. There is no one I would rather deal with. Thank you.

Made an appointment but still had to wait almost 2 hrs for vehicle. I made the appt because i had no ride back home. 2 hrs with an appt seems rather excessive. Other than that all was fine.

Daniel was great and professional. He explains everything and was patient in answering all my questions and concerns.

Very courteous and helpful

Great service and communication. Really attentive.

I was there for a air bag related recall to my van. I was offered courtesy vehicle which was nice since I could go to work. However courtesy vehicle in dirty inside with lot of hairs either human or pets. Upon my return the cashier office was close due to lunch with no back up person to assist customers for the return of courtesy vehicle and picking up vehicle. Went to service advisor. He promptly explain that airbag related recall work is completed. And pointed me to the area where I can pick up my vehicle. He also advised me to bring in the courtesy van for a quick inspection. Driver brought my van. I stepped inside only to find 4 loose screws laying on the passenger side floor. Exactly they area wheee the technician had worked. Perhaps he forgot to screw these bolts in? Or maybe they were from the old part? In any case it was frightening for me to see those 3 loose bolts with washers on the passenger side floor. Immediately went back to the service advisor. He apologized and said he will check with the technician and it can take another 20 minutes. He called up the technician who worked on the vehicle. Technician looked at the bolts and casually informed me that he forgot it inside the vehicle and they belong to the old part. I immediately doubted his abilities to perform and work on this recall due to the nature of this work. I left from the site with the feelings of unknown. I further emailed Maria Sanchez and explained her about my findings of hairs from the courtesy vehicle. Miss Sanchez choose not to reply back nor acknowledge my concerns. I wonder if Miss Sanchez did not find it important to at least acknowledge and reply to the email message.

The advisor who help me was very helpful in this time we are living