Sader is always very informative and helpful. Friendly and trustworthy too! So glad to have found him.
9/25/2021
Hong S. VERIFIED CUSTOMER
The service is good
9/25/2021
Steven T. VERIFIED CUSTOMER
I took my 2019 CR-V in under warranty to have my windshield wiper reservoir fixed. It was not holding fluid in the reservoir due to the hose had split and had holes on the line. I was denied warranty because I was told it was due to a mouse chewing hose. I asked how can you know if it was a mouse due to holes tears in hose. He quoted me cost to repair out of pocket was $440.00 dollars to change hose. I feel that this was a decision that should’ve been under warranty! I do not have rats or mice in my garage! I think it was a defective hose that split. I would think that Honda would cover this warranty. Very dissatisfied on this decision to a customer that bought Honda because of their reputation!
9/25/2021
Andrew C. VERIFIED CUSTOMER
All
Managers and employees were extremely pleasant with me and did a fantastic job on my black edition Ridgeline
9/25/2021
Sally B. VERIFIED CUSTOMER
Completed exactly on time. No extra surprise repairs recommended.
9/25/2021
Jessica Y. VERIFIED CUSTOMER
Guest services was great, but I received comments to change my cabin filter and air filter but when I checked myself they were both white still. I had recently changed them both myself. They were not dirty and were not required to be changed.
9/25/2021
Lorna Mae. VERIFIED CUSTOMER
Great that your employees are dedicated to safety and customer satisfaction
9/25/2021
Susana N. VERIFIED CUSTOMER
He was great! I
9/25/2021
Bryan W. VERIFIED CUSTOMER
After I left the dealership I noticed that my glovebox was open. I tried to close it and it wouldn’t close. I was 15 minutes away but I decided to go back when I got there, I explained to your man greeting visitors and he knew exactly what was wrong. Evidently they have to lower the glove box to check a filter. The tech didn’t put it back properly. He fixed it, but it was a 30 minute unnecessary round trip for something’s that your service tech should have taken care of. It feels careless. I drive here from la crescenta. There are 2 Honda agencies closer. Glendale and Pasadena. Tighten up your service department or you’re going to lose me. I have purchased 2 cars from you and I referred my daughter who has purchased 2 cars.
9/25/2021
Federico M. VERIFIED CUSTOMER
Sader provided excellent customer service.
9/25/2021
Chantakant K. VERIFIED CUSTOMER
I was told that my car would be ready in 2 hours. I waited in the waiting room waiting for a text msg or a call. 2 hours passed by nobody contacted me. I waited a little more till it was 3 hours. Then, I decided to walk out and check if my car was ready. Well it was ready. The guy told me he texted me but I never received it!!!! I was not satisfied because they should have tried to contact me you know. I wasted my time there. Please improve your system and make sure you can contact customers. Thanks.
9/24/2021
Jennifer T. VERIFIED CUSTOMER
Ok
9/24/2021
Roberto G. VERIFIED CUSTOMER
Job well done . . .
9/24/2021
Judy W. VERIFIED CUSTOMER
I have to mention I just bought my brand new 2022 Honda Civic EX Sedan and took it to Sierra Honda and their Service Department had the shittiest service/customer service. They didn’t want to do anything. They should just close their service department or rename it to I don’t want to do Jack **** Dept. Worst experience ever and I will never go back to them for anything and will make sure all my family and friends never give them a dime.
Now onto the real reason I’m taking my time to write this review. I don’t write a lot of reviews and when I do it’s because I want to acknowledge exceptional people. Well, Jose Trujillo is one of them. I want to thank Jose for providing exceptional service. He followed up and followed through with everything he said he would do. He provided me with updates as promised. He went above and beyond. He didn’t treat me like a number and wasn’t a robot. He talked to me and made me feel comfortable about the entire process and has a pretty damn good sense of humor too. Every company should have a team member like Jose because he’s the BEST, makes a difference and the reason I will be coming back and highly recommending everyone to Goudy Honda. Thanks Jose! I appreciate you!
9/24/2021
Michael M. VERIFIED CUSTOMER
Daniel is very attentive. He takes pride in his job and explains things. Great customer service. I will keep on coming back because of his service
9/24/2021
Geraldine S. VERIFIED CUSTOMER
Excellent service.
9/23/2021
Roberto V. VERIFIED CUSTOMER
Profesional attention...
9/23/2021
Kanlaya S. VERIFIED CUSTOMER
Thank you Daniel tieu nice take care ????
9/23/2021
Kenneth S. VERIFIED CUSTOMER
Dane Ishii is always helpful and informative. He always gets the job done!!
9/23/2021
Yolanda S. VERIFIED CUSTOMER
My first Oil Change with my 2018 HRV/AWD/CVT l purchased as a Certified Vehicle & l paid $3,000 more for Extended Warranty so l can sleep good knowing that my vehicle will last me for many many years to come with such great Team of Employees of Goudy Honda. Thank You l trust l will always have a great experience when l have my car serviced at your location. Thank You. Ms. Yolanda S