Fabian has been my service advisor for a long time. He understands customer service excellence and very responsive.
11/19/2019
Brendan H. VERIFIED CUSTOMER
Fast, effective service.
11/18/2019
John K. VERIFIED CUSTOMER
I dropped off my car for my 11:30 appointment and was told by Fabian that it should be ready in about an hour but he would call. Two hours later, and no call, I went back to see if my car was ready. I was told by a young woman that Fabian has left for the day. What??? I was told to go to the cashier to see if my car was ready. What???? The cashier said it was ready and on the invoice Fabian had written that he called. He did NOT.
This level of service is unacceptable and if Fabian left for the day I should have been notified and have been given another service advisor. Obviously Fabian simply doesn’t care.
11/18/2019
Jodi R. VERIFIED CUSTOMER
I dropped off a spotless car and it was returned with spots all over it. I was not made aware that it was going to be washed I would have said not to do it. I would like it put in my file to never wash my car. it's clear the car washers have no pride in their work. I understand the driver side seat may need to be adjusted depending on who's driving it around the dealership but the fact that it was adjusted and then set into memory was disappointing. I had to readjust the seat and reset it to match my key fob. Lastly when the car was returned to me the heater was put as high as it could go on full blast. I'm not sure why that would have been done and why it wouldn't have been turned off before delivering me the car. I did like Bill as my service advisor I found him friendly and informative with the exception that my car was going to be washed.
11/17/2019
Yvonne J. VERIFIED CUSTOMER
Alan was helpful in getting me to work and provided excellent customer service.
11/17/2019
Yvonne J. VERIFIED CUSTOMER
Fabian was very efficient and provided helpful information. He is always professional and friendly.
11/17/2019
Alex K. VERIFIED CUSTOMER
Excellent service as always. Thank you!
11/17/2019
Kallie M. VERIFIED CUSTOMER
Great visit came in took care of everything. Was super professional and will not take my car anywhere else!!!
11/17/2019
Rachel R. VERIFIED CUSTOMER
Was recommended brakes last time not this time. Was tried to up sell 500 of services.
11/17/2019
Keith S. VERIFIED CUSTOMER
Service was good. Time to complete the work took twice the expected time due
to breakage of a supporting part.
11/17/2019
Manasa M. VERIFIED CUSTOMER
Excellent customer service
11/17/2019
Kristin J. VERIFIED CUSTOMER
First visit and very impressed. Alan was very professional and facilities were very clean and spacious.
11/17/2019
Stacey L. VERIFIED CUSTOMER
Bill was amazing to work with and got the car in and out after a massive blow out. Thanks!!
11/17/2019
Shelly F. VERIFIED CUSTOMER
You guys are fantastic. Thank you.
11/17/2019
Kathryn S. VERIFIED CUSTOMER
Great and fast service!
11/17/2019
Janet R. VERIFIED CUSTOMER
Fabian was so kind and helpful! He was patient while I explained the clicking noise in my car and then fixed it/had a mechanic fix it. Great customer service, very satisfied!
11/17/2019
Lara T. VERIFIED CUSTOMER
Everything was great!
11/17/2019
Suman D. VERIFIED CUSTOMER
So far so good
11/16/2019
Doug S. VERIFIED CUSTOMER
Allen and your staff did an excellent job from start to finish!