Answer is not simple yes/no. Oscar was great and totally fulfilled his responsibility.
I scheduled this appt for my initial oil service for my new 2019 Pilot I purchased from Right Honda. Completed service and returned home within an hour as Oscar promised. Later in afternoon I moved the Pilot out of the garage and noticed a six inch puddle of oil on garage floor. I called Oscar and returned to Right. Oscar put the car back on the rack and returned it to me about 15 minutes later. Explanation was the tech removed the filter to replace it and oil apparently spilled on the cross member and was not adequately cleaned up by the tech. This spilled oil then dripped in my garage. This kind of mistake is not acceptable and leads to significant customer dissatisfaction. Oscar offered to comp my next oil service and apologized for the error.
11/14/2019
Mark K. VERIFIED CUSTOMER
Your mechanics need to be more careful in the interior of the car. I had to clean up grease spots on door “threshold” and on passenger seat.
11/14/2019
Amanda S. VERIFIED CUSTOMER
Fabian was super helpful, knowledgeable and courteous. Really appreciated his customer service focused attitude. He certainly represented the brand in an incredible light.
11/14/2019
Tony S. VERIFIED CUSTOMER
Very happy with service , all people very helpful and friendly
11/14/2019
Theodore G. VERIFIED CUSTOMER
Dan was very courteous and on top of everything for my repair. He even arranged the Lyft rides to/from dealership. That was a gr8 switch from the old process, much more personalized.
Thank you Dan and Right Honda Service Dept
11/14/2019
Michael B. VERIFIED CUSTOMER
Everything was ok. Thanks
11/14/2019
Sue S. VERIFIED CUSTOMER
Van was recalled and I had not received the notice and he made sure it was done with the repair. Got the notice for the audio software update the next day. Saved me a trip.
11/14/2019
John H. VERIFIED CUSTOMER
Dan was great and car running great, thank you
11/14/2019
Frank D. VERIFIED CUSTOMER
Good job
11/14/2019
Brian A. VERIFIED CUSTOMER
Chris has been great to work with.
11/14/2019
Joann F. VERIFIED CUSTOMER
Andrew was exceptional he always is very polite and considerate always answers my questions and just wonderful please don’t ever get rid of Andrew because if you do I’ll go somewhere else just saying thank you again for all the hard work your people do on my Honda I love my car. Blessings Joann
11/13/2019
Franceen R. VERIFIED CUSTOMER
Very slow to get checked in...10 minutes at least ...obviously understaffed because it definitely wasn’t busy.
Car wasn’t washed or if it was you couldn’t tell it.
Service rep Andrew was good.
11/13/2019
Theodore G. VERIFIED CUSTOMER
Chris was extremely knowledgeable and professional
11/13/2019
Patricia G. VERIFIED CUSTOMER
Very satisfied with the service. Took my CR-V in for a recall notice I received in the mail. When I got to the dealership was notified there was an additional notice and was suggested I have her serviced since it was due. Waited about an hour and a half, and was updated a couple times about the progress. Seamless experience.
11/13/2019
Keryn B. VERIFIED CUSTOMER
Fabian is always so helpful and very professional. I highly recommend him and share with everyone the superb service I always receive. Customer for life. Thank you Fabian.
11/13/2019
Stephen S. VERIFIED CUSTOMER
Bill is the best!
11/13/2019
Donald P. VERIFIED CUSTOMER
Daniel E and your service department is always the best in all they do. Thanks to them!
11/13/2019
Paul R. VERIFIED CUSTOMER
Daniel kept me informed throughout the process and provided excellent customer service!