Serra Honda Grandville Auto Repair Service

In future hopefully problem my vehicle had will be picked up by Honda at plant that built it!

He is very professional and simply a likable person! I am very happy with how everything went today! Thanks

Great service. Got in quick and fixed within a day. Nice work.

Work done well

This dealership is GREAT! I am new to the area and both times I have come to see your service staff I’ve had a positive experience. Keep up the good work!

Cody is excellent at doing his job. Thx

Randy was helpful (again) when the service dept was backed up.

All was great

From the initial phone call to the completion of service your team was absolutely amazing. Thank you!!!

Was glad that I made an appointment and the work was done.Your service was a lot better than Fox Honda exspereince 2weeks ago on another Honda I own .Thank You

So friendly!!!

Jesse was a pleasure to work with!

I have always been pleased with the service provided by your Honda dealership, and that is why no one else has worked on that car in the more than 10 years I have owned it! Looking forward to doing business again with your staff. Regards, Barbara Montgomery

I would like to compliment Dwain on his thoroughness and professionalism. An initial recommendation by a different service consultant turned out to be inaccurate. Dwain recommended a new evaluation which turned out to be very different than the original. This saved me time and money. He also personally troubleshot another issue I was having, again resulting in a saving of time and money. Dwain is an asset to Serra Honda!

I love working with Dwain. He answers all my questions and makes sure our vehicles are taken care of. Thank you so much, Dwain.

Thank you so much Dwain you made the service easy, Thank you Barb C

Dwain was great, your prices ****. I can’t keep showing up when it’s this expensive.

I purchased my Honda from this dealership and continue to drive across town for their excellent service.

I took my vehicle to get an oil change at your dealer. They said I had leaking oil and could bring it back to be looked at free of charge. So, I brought it back and it was looked at. Danielle concluded that the repairs were 100% covered by warranty and I would owe nothing. Great. So I scheduled the repair and dropped my vehicle off. I get a call from randy saying it is complete and I owe $175. I immediate told him that this was not what I was originally was told or what I had agreed to. He put me on hold for five minutes. He came back on the line and told me Danielle had told me the repairs wrong and that this is what I owed. I again told him this is not what I was originally told and was told everything was covered under warranty. Then there was silence and he then continued to try and explain what was fixed and get me to pay the amount. I refused. Again, I was told the repairs would be 100% free. Finally after getting no where with him he said he would knock $75 off and made me pay $100. I bought my vehicle from your dealer and have brought it there multiple times for oil changes and for other repairs. I don’t appreciate the way this situation was handled at all. As of now I will not be bringing my vehicle back to your dealer again.

Jesse is very knowledgeable and helpful!