Randy was great and the service was performed successfully but your service department appeared seriously overextended. I waited an hour just to get time with the service technician to demonstrate my car's issue and after that, another 2.5 hours while the service was performed: in total, 3.5 hours. Having an appointment implies that time slot was reserved for me, and not getting called in until an hour later feels like I wasted that first hour. I also feel the 2.5 hours to resolve the issue was generous but I can't substantiate that because I don't know the Honda-defined process to fix this issue. Basically it involved pulling off the A-pillar trim and applying some foam tape to deaden a rattle. I was there from 10:00 AM to 1:30 PM so maybe I sat through someone's lunch break.
The work was done well and again, Randy was great but my first experience with Serra's service department could have been better. Perhaps not booking 90 appointments (as Randy mentioned had happened that day) would have helped the situation.
11/14/2018
Grace L. VERIFIED CUSTOMER
I would have appreciated knowing what the diagnostic fee would include prior to giving the ok to move forward.
11/14/2018
Sarah P. VERIFIED CUSTOMER
Danielle was awesome and answered every question i had!
11/14/2018
Alicia H. VERIFIED CUSTOMER
I only go to Dwain when it comes to my car, he is simply the best. I know I can trust him and that he will always deliver the service in the best of my interest. Always so kind and benevolent, he deserves a raise!!! Thank you again Dwayne
11/13/2018
Denis Y. VERIFIED CUSTOMER
Very interested that I had no further problems.
11/13/2018
Connie V. VERIFIED CUSTOMER
Good work! I appreciate the personal service.
Thanks.
11/13/2018
Joseph M. VERIFIED CUSTOMER
Dwain always goes the extra mile for me, my family, and our Honda vehicles!!
11/13/2018
Ryan R. VERIFIED CUSTOMER
The belt on the alternator is squeaking. I’ll stop by to have it looked at. Everything else seems fine.
11/12/2018
Mark W. VERIFIED CUSTOMER
Keep up the great work.
11/12/2018
Lynn W. VERIFIED CUSTOMER
One small concern...when I made the service appointment over the phone I was told that it would take an hour. It actually took much longer. Not a big deal since I thought that didn’t sound right at the time, but it would be a good idea to over-estimate the time rather than under estimate. It’s always nice for the customer to be pleasantly surprised at speedy service.
Thanks!
11/11/2018
Steven N. VERIFIED CUSTOMER
Driver side rear sliding door was brought in to get fixed, part was not in which is understandable, but now the passenger side rear sliding door does not work. Was the motor turned off? Door is manual now and very difficult to open, does not slide easily.
11/11/2018
Beth S. VERIFIED CUSTOMER
The service tech was amazing by the mechanic scratched my hubcap prettybsd
11/10/2018
Wendy P. VERIFIED CUSTOMER
Thank you.
11/10/2018
Al V. VERIFIED CUSTOMER
Thank you I was very satisfied with the service I received today
11/10/2018
Julian T. VERIFIED CUSTOMER
Tks x everything nice people , and nice place a d recommend to all my friends tks x u help
11/9/2018
Donald H. VERIFIED CUSTOMER
Randy and the mechanic were persistent trouble shooting my battery light issue. I appreciate the extra effort
11/9/2018
Ronald S. VERIFIED CUSTOMER
I am very happy with Duane and the service. That is why I keep coming back.
11/9/2018
Marti N. VERIFIED CUSTOMER
They kept me informed with everything with my car. Even with the price they let me know so I could make the decision. They were also helpful when I could not pick up my vehicle until the next day.
11/9/2018
Bruce T. VERIFIED CUSTOMER
Great service, excellent communication and updates while my Ridgeline was being serviced.
Thank you for having a team that treats me like family whenever I need service.