Can't understand why a car with 15k needs the differential oil changed...should be a warranty item.
3/14/2021
Grant G. VERIFIED CUSTOMER
Got me in before my appointment time and helped with my 15k maintenance! Awesome job and I’m always satisfied with my service!
3/14/2021
Windy D. VERIFIED CUSTOMER
The time that the vehicle was going to be done was 2 1/2 hours but then when I was called it was going to be 4:30. I received a shuttle ride home and then my son brought me back by 2 PM. My appointment was at 11:30 AM. I was not satisfied with a 4:30 finish time. I came in the week before to get an oil change and was told I need an appointment. So I if I make an appointment, and I'm told 2 1/2 hours, that's what it should be. If there was something wrong with my vehicle, then I would understand and would expect a phone call saying there was a delay. So it should have been better communication with the person I checked in with. Brittany did an excellent job of getting me out of there before 4:30. The other woman was very nice that checked me in but there was just not a clear communication of when the vehicle would be done.
3/13/2021
Daniel K. VERIFIED CUSTOMER
First service experience at Serra and I was very impressed!
3/13/2021
Thomas D. VERIFIED CUSTOMER
I appreciated that Cody was very honest about the condition of my brakes and explained why they were still good to go for at least another 5000 miles.
3/13/2021
Andrea B. VERIFIED CUSTOMER
I very much appreciate the prompt and courteous service from your staff. Thank you.
3/13/2021
Ikenna N. VERIFIED CUSTOMER
Poor communication
3/13/2021
Susan C. VERIFIED CUSTOMER
The service tech ended putting in the wrong oil even though itvwas written on the order slip. That had me coming back out which was not the thing that I was wanting to do at 3 pm I had to work that night 7 pm to 7 am. I was hoping to take a short nap but that did not happen. Itvwas all good on Duane my s part as he called and notified me if this error. The thing I was upset about was that it needed to ge changed right away. I had called the Acura dealer in town and they said it sac hound ge changed ASAP. So I did come and Duane took care of the situation right away.
I have been coming here as I purchased the car from you in 2012. I have had all my service done here.
3/13/2021
Kyle S. VERIFIED CUSTOMER
Great service
3/13/2021
Caroline K. VERIFIED CUSTOMER
Shania was very friendly and helpful. Great service from everyone I interacted with, as usual!
3/13/2021
Barb M. VERIFIED CUSTOMER
She did an awesome job. Very satisfied.
3/13/2021
Scott D. VERIFIED CUSTOMER
Explained things well and didn't put any pressure on me.
3/13/2021
Nathan S. VERIFIED CUSTOMER
Great job as usual!
3/13/2021
Michael M. VERIFIED CUSTOMER
Dwain is our 'go to' Service Consultant! He is always very helpful and honest and understanding!
3/12/2021
Brian D. VERIFIED CUSTOMER
He is easily approachable and happy to answer all my questions.
3/12/2021
William W. VERIFIED CUSTOMER
Thank you Dwain, always thorough and caring and keeps me updated on future preventative maintenance. Much appreciated!
3/12/2021
Jesse B. VERIFIED CUSTOMER
We are extremely happy with the help and expertise given to us every time we work with Dwain. He is very knowledgeable and always goes the extra mile for us with both of our Honda vehicles. Thank you!
3/12/2021
Joanne J. VERIFIED CUSTOMER
Seems your doing a great job, kind people
3/12/2021
Barbara B. VERIFIED CUSTOMER
Just that ad when we bought the car said 2 free oil changes but we only hot one free the 2nd we paid full price. I want to keep bringing my van there but do you have coupons it's kind of expensive.