Serra Honda Grandville Auto Repair Service

Excellent as always

I explained my issue with the car’s air conditioning malfunction and Dwain had the foresight to order the part that was most likely the culprit. Dropped off the car and all was fixed by end of they say. So very pleased…always.

My service representative Cami was very kind and professional. I am very concerned and find it difficult to believe that the service I had done was done the quality Honda way? I did bring this matter to the service manager…. He did find something’s that were not addressed as usual!! I find it difficult to believe that all of the 30,000 mile work was done . I would like to talk more about this matter. Dawn

Dwain is the BEST in my books. He is always courteous and helpful, and makes me feel confident my Honda will be well taken care of.

Always take good care of my car every time I went there for oil change. Thank you for excellent service!

Always great service at Serra Honda. Fast, efficient and a great job

Awesome service! Thorough and timely!

I called to make an appointment regarding an oil leak found on my brand new Civic Type R with just over 3000 miles on it. Spoke with Tiffany about the issue found and where it was found. Pleasant phone conversation. Fast forward to getting a follow up cal in regards to what was wrong with the car I received a phone call from Cami. The same person who incorrectly scheduled my last oil change. I was told that an oil leak on my brand new car was normal, that die was put in the oil and to drive it around for 1000 miles and return. I asked about the level of oil and she said she would need to ask the tech about that, that’s all fine and dandy however, I do not need to be lectured on when or how often the cars oil needs to be changed. I do not wish to work with Cami in the future. I have yet to have an experience in which I get details about my car or a good feeling about taking it to the dealership in which it was purchased. Upon picking up the car she was asked if the oil on the engine had been cleaned up prior to it leaving the lot. If that is true then when it got home the oil on the engine would be the color of supposed die put in the oil. I don’t believe there was any die put in the oil, the oil on the engine got cleaned or confidence the leak was properly inspected. Extremely disappointed with the service department considering the sales gentleman I worked with was wonderful.

Duane S. is the best!

Thank you Cami for my getting my tire claim approved !!!

Very friendly, very helpful. I needed emergency service and they got me right in and even did the extra things I asked for. I will be back

Friendly and helpful.

Dwain is always so friendly and explains anything and everything that should be serviced on my Honda CRV. He takes the time to answer any questions that I have about the what needs to be done to keep my CRV in tip top shape! Very honest about what needs to be done. Thank you for a great job!

Thank You Tiffany

Excellent job . Appreciated the ride to pick up my car. Very good service!

Thank you!

Cami was not interested in answering questions.. may be she was too busy with other stuff. Appreciate if you could improve communication so this can increase customer satisfaction.

Jason did an excellent job. He was efficient and answered all my questions and explained this service that was performed on my car. And my car was done in the time he quoted me it would take. I’m vry satisfied. Sherry S

Tiffany was very helpful. Everyone was friendly

Tiffany was great!