Cale is most helpful and very professional — I look forward to calling on him for my vehicle's next service
10/15/2024
Peg S. VERIFIED CUSTOMER
Dwain leads with the customer in mind. He is cognizant of the need for safety, and sensitive to any monetary issues someone may have. The team completed all the recommendations Dwain had, in the time he promised. All set for the winter ahead. Dwain sets a high bar.
Many thanks!
10/15/2024
Jennifer P. VERIFIED CUSTOMER
I know that the new radiator was necessary but the cost hit me hard. Not looking forward to the next repair.
10/15/2024
Meghan M. VERIFIED CUSTOMER
I am still waiting to hear from the GM regarding a vehicle I purchased a month ago. I reported an issue w/in a week of purchase was ignored and am now learning it needs a new transmission
10/15/2024
Jerry P. VERIFIED CUSTOMER
Very personable and kind. Explained what services were needed and the cost. Please inform him I appreciated the interaction.
10/15/2024
William Y. VERIFIED CUSTOMER
Great experience and done at no charge to me
10/15/2024
Brett B. VERIFIED CUSTOMER
Phil was great at explaining what was going on and keeping me updated on the progress of the work being completed. I'll definitely be back for future needs!
10/15/2024
Larry D. VERIFIED CUSTOMER
THANK YOU FOR YOUR WORK, CONNOR
10/15/2024
Mary S. VERIFIED CUSTOMER
Very nice
10/15/2024
Dave B. VERIFIED CUSTOMER
Cale is always great to work with!
10/15/2024
Arlyn F. VERIFIED CUSTOMER
Courteous and helpful advisors.
10/14/2024
Bryan D. VERIFIED CUSTOMER
Enjoying my new Honda, the free oil changes (for now) and the overall experience with this dealer. Thank you!
10/14/2024
Jerome R. VERIFIED CUSTOMER
No issues
10/14/2024
Augustus L. VERIFIED CUSTOMER
Connor was very professional and courteous, and explained my invoice thoroughly
10/13/2024
Don W. VERIFIED CUSTOMER
Very nice to have Dwain as my contact service manager. He is very knowledgeable of my vehicle and will explain the necessary procedures to keep it in optimal condition. I’m always glad to talk to him when I need service.
10/12/2024
Paul S. VERIFIED CUSTOMER
As always Dwain and the service crew were outstanding! We are approaching 10 years in Grand Rapids and have had all of our services and new vehicles from Serra Honda.
10/12/2024
David C. VERIFIED CUSTOMER
As always, Serra Honda of Granville is always fast, friendly and courteous. Connor is the best!