Serra Honda Grandville Auto Repair Service

I have never had a bad experience. The service department is polite and efficient.

As always. Great service ????

Job well done. Dwain Scheller very knowledgeable service advisor.

Always satisfied with Phil. Everything is always taken care of.

Excellent and friendly staff, very thorough.

I appreciated Davin’s advice regarding the recall and the thoughtless of the service provided.

Very helpful and efficient! Service was appreciated!

Dwain was on top of all facets of our car!! Much appreciated. He far exceeded our expectations. Thank you, Swain.

Cale is the best! (and you have a nice dealership as well!) ????

As in the years Cam, has been an awesome service manager he rates a 10 on the 1 to 10 scale. 10 as the best. Thanks Cam

Thanks! See you in a couple months...

Friendly and work completed in a timely manner.

Conner was friendly, patient, personable, and informative. He also went above and beyond and rushed to order some parts so my repairs could happen the next day

Conner Allen was fine. I am very unhappy with the mirror used to replace my side mirror due to the Honda recall, however. This mirror is warped and images are distorted and blurry. I expressed my concern to Conner and he agreed there was a problem, and went in back to speak with someone about what to do. His manager’s answer was that all the mirrors are like that and if I give it a month I may find that it “corrects itself.” I was reminded that we were told when we called to schedule the appt that if the “jiggling” mirror that was being recalled wasn’t bothering we might want to just keep it because the new mirror may have issues, too. My question is this: why am I having to choose between a jiggling mirror that has been recalled and a new mirror that distorts the images behind me? Is this not a Honda? I’ve always been extremely happy with the quality of my Honda cars and SUVs, but this mirror is not up to that standard. I am not satisfied with the new mirror or the answer to my concerns about it. Conner is not the problem, he was just the one sent to tell me my choices were between bad (jiggling and recalled) and worse (warped and distorted.) I plan to follow up on this myself, but would certainly be willing to discuss this with you if you contact me. Mary Myers ****-****-xxxx

Great

Invoice indicated a tire rotation and oil change. The tire rotation was not performed. I'm lost here .....

Davin was great. Very pleasant and professional. Explained my service and was a pleasure to deal with!! Everyone has been wonderful so far.

Can you please email me our receipt?

Camden Saber was great! Excellent service!

My first visit to this dealership as we are new to the area. Camden did a great job as far as trying to get me the discount on the service agreement that I bought at another Honda dealership. I would definitely recommend this dealership, Camden and the service department.