Everything was great except for the length of time it took to get the vehicle back from service. Before bringing the car in, the representative said that the job takes 3-4 hours, but it took at least three times as long. The delay was in the programming. Management either needs to get faster WiFi speeds or give a more realistic expectation on how long it will take to service the car given the workloads and its deficiently slow IT infrastructure. I expect quality service from a Berkshire Hathaway owned company like I get when I go to See’s Candies.
8/8/2021
Elena C. VERIFIED CUSTOMER
Victor was very kind. Answered all my questions.
8/8/2021
Mary C. VERIFIED CUSTOMER
Jacob was very professional,he provided wonderful service and took time to explain issue with car and recommended future upcoming maintenance for my vehicle. Will be returning to this dealership for future servicing. Greatly appreciated.
8/8/2021
Joseph M. VERIFIED CUSTOMER
I will come Bach here again!
8/8/2021
Josephine Z. VERIFIED CUSTOMER
Very kind, informative and helpful!
8/7/2021
Christina T. VERIFIED CUSTOMER
Ivann Arreola was very nice and explain everything I needed for my Nissan rogue now and for my next service than you
8/7/2021
NORM REEVES. VERIFIED CUSTOMER
Excellent job
8/7/2021
Kid M. VERIFIED CUSTOMER
I like to thank Jaime for great customer
service.
8/7/2021
Robert P. VERIFIED CUSTOMER
My past visits with Cerritos Nissan have always been positive, and today’s experience with Carlos was no exception. Carlos was knowledgeable and courteous. I couldn’t ask for more.
8/7/2021
Edward V. VERIFIED CUSTOMER
Eric was very professional and kept us informed every step of the process in fixing our vehicle
8/6/2021
Monica T. VERIFIED CUSTOMER
He did an excellent job!
8/6/2021
Elizabeth M. VERIFIED CUSTOMER
Ivann was very courteous he makes certain my car is operating at top performance.
8/6/2021
Maria R. VERIFIED CUSTOMER
Jacob was awesome and delivered exceptional service all around. Great job, Jacob.
8/6/2021
Misty T. VERIFIED CUSTOMER
Yes. Eric is personable and professional. Happy with my Nissan experience for servicing my Titan.
8/5/2021
Estelle M. VERIFIED CUSTOMER
Jacob Vargas's professionalism and outstanding customer service is always at the forefront of his approach to me as a Cerritos Nissan customer. He never disappoints and goes above and beyond to provide me with what I actually need each time I bring in either my car or my husband's. His handling of my vehicle during my recent visit this week proves that he is the consummate professional when it comes to taking care of my automotive repair needs. I am completely satisfied with his work and the results are always evident when my car is returned to me and the issues it previously had are resolved. He listens, genuinely cares and knows exactly how to please and generate successful results.
8/5/2021
ROSE C. VERIFIED CUSTOMER
It took 5 hours to tell how much it would cost to fix the problem
8/5/2021
Rolando G. VERIFIED CUSTOMER
Brian Guillen is the best when it comes to my vehicle’s needs!
8/5/2021
Marlon A. VERIFIED CUSTOMER
Good service, he respects and listens to the customer!
8/5/2021
Prakash C. VERIFIED CUSTOMER
Nice
8/5/2021
Salvador R. VERIFIED CUSTOMER
All work was completed to my satisfaction
Ivan was very professional and extremely helpful
He went over all my work to be done and let me monies if any additional costs.
Thank you