Cerritos Nissan Auto Repair Service Center

Car was just kinda clean. Mileage sticker in the window is wrong it shows less mileage than what’s already on the car. So now i don’t know what mileage to get my next oil change done. He tried to sell me more stuff than what I wanted and for a really high price and when I asked for a break down it ended up being cheaper than the price of the total.

Tony Fears is the best service advisor that I’ve ever worked with. He is pleasant and an excellent communicator.

Knowledgeable, trusting and professional At all times. Appreciate the partnership

He is good communication. ????

Yes very polite and professional and answered all my concerns very professional service man Mr.Kenneth Vasquez

Very professional. Work was completed as Mia timed it. She offered comments for future service. Knowledge level was excellent.

Brian was able to explain the diagnosis in a way that was easy to understand. The vehicle was ready at the time that was given. The estimate was was given was accurate. Brian was very professional and knowledgeable.

Don't get me wrong. I thought the service was good. Exceptional is difficult to achieve.

Eric is always great!

Very awful service I received! My cs rep Mia not only failed to communicate after 4 hrs of having my car but did not have the service done so I have to go back and do it all over again. I was treated very unprofessional from Erika the service operator. Very bad customer service on these 2 ladies part, they definitely need to have more training when dealing with customers.

After much hesitation from the service rep and the service manager, they gave me a 15% discount on a service that should have been completely covered. They told me my serpentine belt fell off, and as a result I needed a coolant flush as well. Nissan is happy to sell the car, but once the car is sold they don’t give a damn about the customer afterwards. I had to leave my car there for 4 days because the dealership didn’t have the part. They had to order it. They didn’t have a rental either. My wife had to miss a day of work, and I had to pay for an uber to pickup the car. It has not been 36 months, but the mileage was over the warranty. I pleaded with the service manager for a loyalty discount. I have purchased 4 nissans at Cerritos Nissan. As a loyal customer that has spent over $70,000 at Cerritos Nissan, I am very unhappy. My 2012 rogue has transmission problems, but of course you are happy and quick to say it’s no longer under warranty. Don’t contact me unless it’s to refund the $380 I was just forced to pay to fix a malfunction on your car. The 15% saved me only $60. I hope you are pleased with your stinginess and turning your back on a customer that has bought a Nissan Sentra, Altima, and two rogues. We will never purchase a Nissan again.

It was horrible experience, we won’t come back again because of Kenneth Vasquez, he was so unprofessional talking to me, He was so upset and not welcoming, I asked him to use a coupon that You sent me for the service and he refuse to apply it and was forcing me to pay his rate for the service and when I was asking him why, instead of answering my question, he asked me for my phone number!! and pretending he is doing the paperwork (it’s like my question has no value) , and When I continue asking him, he said it just few dollars more, for me it is Not about the price, it’s about the concept (his answer really embarrassed me)..after that while I was waiting for the service to be done, he text me that my car service is completed so, I went back to him to pay and go, he said go back to the waiting area because your car not done yet and they still washing it, So, (why he texted me to come and pick up my car?!!) after that I picked up my car and it was not even washed good. ( this was totally unprofessional and unacceptable).

Good job!!!

Great service

Thnx Kevin

Everyone there were great.

Victor is always so helpful and courteous. I also like and appreciate him explaining the repairs or services that have and need to be done. I feel that he will make sure that the work is done to my satisfaction! Amazing job Victor- keep up the great work!

From the time Tony answered my initial call for an appointment, he was friendly and genuine. I felt he was genuine and helped me without making me feel like he was looking for something in return. I understand that’s the business, but he was great at focusing on getting my goal taken care of. Personable and empathetic, I felt comfortable since I wasn’t sure what to take care of first: the damaged body on my car or the overdue maintenance. He didn’t hassle me or try to sell me things or services I didn’t need. He physically walked me over to the collision services and reassured me that he would be available if I decided not to go through the body repair today. His communication is outstanding and he is one to follow through. It is rare to find someone like him. He is good for your customers and your business:)

Excellent job..well done..

Eric is an excellent service rep. I feel confident that my car is in his capable hands.