No updates were given on my vehicle. I had to call in and check up on it constantly. Key was lost before services could even be done to vehicle. Was promised to get feedback on services and any other recomendaciones for vehicle with in 2-3 hours. I called after 4 hours to see what was going on. Asked service advisor to speak to supervisor, I was told he was very busy and would call me back eventually. I called 5 minutes later and spoke to supervisor right away, not sure if Situation was being avoided. I expected more respect and communication specially after spending over $500 on services to my vehicle. May not return to Cerritos Nissan.
8/20/2020
Barbara W. VERIFIED CUSTOMER
It was good but I had an appointment and I was there from 10:30 until 2:00 the wait time is ridiculous need to do better
8/20/2020
Marc M. VERIFIED CUSTOMER
Tony Fears is all ways great! I enjoy having his as my service rep.
8/19/2020
Gerardo I. VERIFIED CUSTOMER
Nice job by Victor.
Thank you.
8/19/2020
Jacqueline G. VERIFIED CUSTOMER
Carlos was very helpful and explained every detail very well . Is customer service is excellent . I left very satisfied with his service .
8/19/2020
Sonel M. VERIFIED CUSTOMER
satisfied
8/19/2020
Luzmila I. VERIFIED CUSTOMER
Friendly and helpful.!! Great job.!!
8/19/2020
Manuel F. VERIFIED CUSTOMER
Todo bien excelente servicio!
8/19/2020
Swaa J. VERIFIED CUSTOMER
Tony is awesome! He provides incredible customer service every time I meet with him. With high anxiety behind my vehicle, he finds unique ways to meet my expectations and ease all worry and he naturally flows with his care.
8/19/2020
Daniel S. VERIFIED CUSTOMER
Great job Jonathon
8/19/2020
Emily B. VERIFIED CUSTOMER
Very efficient!
8/19/2020
Pristine S. VERIFIED CUSTOMER
He is very professional and knowledgeable. He provided a great service!
8/19/2020
Sean J. VERIFIED CUSTOMER
Eric did a fantastic job as always
8/19/2020
Elizabeth T. VERIFIED CUSTOMER
Tony took care of me from start to finish; always kept me informed of the status. Excellent customer experience!
8/19/2020
Irene T. VERIFIED CUSTOMER
Everything went well. I was out by 1:00. 2 1/2 hour wait but not too bad.
8/19/2020
Lydia H. VERIFIED CUSTOMER
Eric Adamsom was the best I ever had very helpful kept me informed he was totally awesome
8/19/2020
RENZO R. VERIFIED CUSTOMER
Jamie is the man. Felt really comfortable with the text updates on my car. Give that man a raise.
8/19/2020
Crystal S. VERIFIED CUSTOMER
Yes very very nice and helpful.. good customer service
8/18/2020
Jonathan C. VERIFIED CUSTOMER
Paloma did a great job! It was a easy and painless experience
8/18/2020
Celerino C. VERIFIED CUSTOMER
Unexpectedly amazing ???? service, thanks TONY,your honest service know how and effort describes what a true service advisor exemplify.Keep up the good job!!!