Cerritos Nissan Auto Repair Service Center

Jaime R Nava was really polite and helpful.

Eric is always very pleasant to work with. He is friendly, personable and knowledgeable about the maintenance for my car.

I can’t say enough good things about Jacob. From his initial warm greeting when I first drive up to his farewell when all was said and done. Jacob was courteous, knowledgeable, professional. I couldn’t have asked for a better person to help me.

I've been to many dealerships throughout my car life but this dealership is hands down the best experience I've had. Ivann made it a seamless experience from start to finish.

Thank you sooo much for your help and advise! Professional all the way!

Thank you so much!!!

Tony is always very professional. He is knowledgeable and always complete the service on my car in a timely manner

As always, Jaime R. Nava is the consummate professional. I appreciate that he’s accessible if have questions or concerns. I can honestly say, he is the reason I have my vehicle serviced at the Cerritos location????

I took in my Maxima for the airbag recall on 8/17/2020. The staff from Cerritos Nissan assigned to me was Carlos Fuentes. I was told that the repair would be done within 4 to 5 hours. After waiting that long, got a call from Carlos Fuentes that they don't have the part so my car will be ready the next day. He said I could come pick up the car and drop it off again the next day or just leave it till the next day. No apologies whatsoever for the inconvenience caused. After being told that my car was ready, I went back. When I started the engine and started driving away, the airbag light started flashing. So I had to drive it right back to the dealer. I told Carlos Fuentes that I will be waiting right outside in my husband's car (didn't want to stay inside the enclosed lobby given covid situation) and to call me as soon as he finds out what's wrong and how long the wait would be. After waiting in the car for about half an hour in the hot and muggy August heat, with no update, I called the dealer. Carlos nonchalantly said "it's fine now. It's ready for pickup." He offered no apologies for the repeated inconveniences and the multiple trips we had to make to the dealer. Also he volunteered no details about what caused for airbag light to flash and what remedy was provided, until I pressed for more details. This is absolutely the worst customer service that I have received at a Nissan dealer. I won't be a returning customer.

Thanks for great customer service! (Again!) - TONY C

Thank you very much Service Advisor Tony Fears for your excellent service.

Eric Adamson was a pleasure to work with. Super attentive, gave me updates on my car, accurate on the time frame my car was going to be done. Eric is an exceptional service advisor. And I appreciate his excellence.

Great service jaime nice guy

Jonathan went above and beyond to make sure the service on my vehicle was met to my customer standards which it was fersure

Great job car looks awesome

Excellent service experience

Tony fears delivers excellent service.

Very helpful and professional

My service advisor Eric always give me exceptional customer service and explains everything to me in complete details ..

Carlos fuentes answered all my questions and helped me with the problems I was having with my car. Was polite and helpful