After I paid it took 3 more visits to get the problem fixed. Kept ordering parts that were bad. Not sure who's fault this is but it was very frustrating. I spent 3 weeks going in and wasting time to find out the part was bad. There needs to be better quality control over these things especially when I paid over $600 for a service that should've been a simple fix, in my opinion. My issues still haven't been fully met but it's somewhat better now.
5/24/2018
Steven S. VERIFIED CUSTOMER
The factory recall was corrected quickly.
5/24/2018
Will D. VERIFIED CUSTOMER
I will continue getting my car worked on from there! I’ve been coming to that place for years!
5/24/2018
Jason W. VERIFIED CUSTOMER
Problem was diagnosed and solved quickly. Happy with service.
5/24/2018
Harry M. VERIFIED CUSTOMER
Professional work I liked it very much ????????
5/24/2018
Joey O. VERIFIED CUSTOMER
The service department was swamped the day I came in for service (at 10:30am). Eric indicated the vehicle probably would not be ready until 2pm, but said he would see what he could do. An hour later the car was ready to go. I was very pleased, to say the least.
5/24/2018
Gerald S. VERIFIED CUSTOMER
Good job. And pass it down the line to everyone involved.
5/23/2018
Travis C. VERIFIED CUSTOMER
It took 3 hours for an oil change which was too long but Steven was very nice and helped me get everything set up and figured out.
5/22/2018
Jesus M. VERIFIED CUSTOMER
Hi,I’m very glad with your service and attention, Thank you very much, for sure I,le be returning when my car need service.
5/22/2018
Willis W. VERIFIED CUSTOMER
They are personal and professional at the same time.
5/22/2018
Irene N. VERIFIED CUSTOMER
Kim was very apologetic about the shuttle taking more than an hour to pick me up. It was all fine with me.
5/21/2018
Jackie K. VERIFIED CUSTOMER
Kim was FABULOUS! Love her commitment to quality service! LOVE Ford of Upland!! You guys ROCK!!! ????????????
5/21/2018
Joe G. VERIFIED CUSTOMER
I like Robert. He was very accomodating and professional. Never hurried and his desk is really organized. Thank
5/21/2018
Antonio A. VERIFIED CUSTOMER
Robert's service was great. However, the one problem I do have is not his fault...your pricing. When I brought in my car for an oil change, Robert suggested that I do a brake fluid exchange after taking a look under my car's hood. When I asked him how much this service cost, he quoted me about $140. I told him I would consider doing it the next time I brought my car in for an oil change. While waiting for my car to be serviced, I called a local auto parts chain to ask them about the same service. They quoted me half the price I was quoted by Robert. From this point on, the only maintenance service I plan to bring my car in for to your dealership is oil changes.
5/20/2018
Brian B. VERIFIED CUSTOMER
Excellent, prompt, and professional service.
5/20/2018
John C. VERIFIED CUSTOMER
Having an appointment at 830 and not officially leaving until 1145 is a bit much for a “works pkg” and a battery change. Not Kim’s fault. The techs had all to do with it....didn’t charge my battery when I asked it to be done...and not rotating my tires and I had to come back for an extra 20-30 minutes lost in my day just to do that. Just not an overall good experience.....
5/20/2018
Lauren M. VERIFIED CUSTOMER
Eric was extremely helpful and fast. He promised me he'd have my car diagnosed by the next day and he even got it done the same day. Very pleasant and he cared about me getting a good deal.
5/19/2018
Mike P. VERIFIED CUSTOMER
Kim is the best service writer I have ever dealt with.
She has a trusting personality. I have dealt with her
Several times and she keeps me well informed until my car is done.