Always great service, friendly, they give you a sense of warm feeling which puts my trust in the dealership
7/21/2018
Joseph B. VERIFIED CUSTOMER
Great service!
7/21/2018
Martin T. VERIFIED CUSTOMER
Outstanding service in all areas. Thank you.
7/21/2018
TRAVIS M. VERIFIED CUSTOMER
Everything went awesome
7/21/2018
PAMELA M. VERIFIED CUSTOMER
Great service
7/21/2018
Jeffery M. VERIFIED CUSTOMER
Always good service
7/21/2018
Michael B. VERIFIED CUSTOMER
I was
7/21/2018
Kenneth D. VERIFIED CUSTOMER
Very good service
7/20/2018
Mary L. VERIFIED CUSTOMER
Great Service
7/20/2018
Shawn F. VERIFIED CUSTOMER
Robert was great.
Response to calls and updates about service were very poor. I’m not used to the overall level of customer service I received. The department is struggling. That is very obvious and does not make for a great customer experience
7/20/2018
Michael C. VERIFIED CUSTOMER
Purchased vehicle new from Ford of Upland in 2016 . I had a recall adresssed and also asked about check engine light prompt . The diagnostic results suggested I needed a new battery although the vehicles battery was a 3 year battery. No concessions were offered or pro-rating on a new battery estimated cost 360.00 for a 12 volt not hybrid battery. Paid the 130.00 diagnostic fee and had recall corrected but felt poorly serviced at the end of the day . I have owned 2 mustangs 2 expeditions 3 focuses and this Fusion I will rethink my brand loyalty
7/20/2018
Gary B. VERIFIED CUSTOMER
Steve is the consummate professional always friendly, takes the time to explain the services and on the busiest of days still manages to makes you feel like the most important customer on the lot
I come to Ford of Upland because of the personalized service
7/20/2018
Christie V. VERIFIED CUSTOMER
Staff is always friendly, knowledgeable, and professional. I wouldn't go anywhere else!
7/20/2018
Donald B. VERIFIED CUSTOMER
Kim was the best!
7/19/2018
Donald R. VERIFIED CUSTOMER
Robert was very professional, personal and informative. He not only care for my vehicle but was a concern about me!!
7/19/2018
Jeanette R. VERIFIED CUSTOMER
I was able to get my oil change done in a timely manner. I will be bringing my vehicle back to have my brakes serviced. Thank you
7/19/2018
Manuel M. VERIFIED CUSTOMER
The service was great we didn't have to wait for a long time.
7/19/2018
Anthony L. VERIFIED CUSTOMER
I dropped my truck off for a 7 am appointment and your service department never even looked at it all day. I picked it up at 5:30 PM with no diagnosis of the problem I'm having with the truck, Nor was the recalls that were supposed to be taken care of done.
7/19/2018
Andrew C. VERIFIED CUSTOMER
I’m very satisfied with Eric and how he handled my service request. Very professional and courteous. Called me as soon as my F150 was ready for me to pick up the truck.